
Urgent Customer Service Ambassadors X 50
2 weeks ago
**Responsibilities**:
- Salary up to $2100 (Basic + Allowances + Incentives)
- 12-hours rotating shift (8am-8pm, 8pm-8am)
- Work 2 days, Off 2 days
- Training provided
Job Scope:
- Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries, feedback and proactively proposing solutions to assist them on their needs
- Conduct first level fact-finding from customer and categories all feedback and enquiries, escalate when necessary
- Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, and to escalate and activate relevant parties to follow up on the cases.
- Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduce and suggest facilities, retail and F&B options.
- Assist with queue combing at various key touch pointes and coordination with relevant airport partners.
- Perform other ad-hoc duties as requested
**Requirements**:
- Comfortable in communicating & interacting with passengers
- Willing to commit rotating shift, including night shift, public holiday & weekends
To apply:
- Thank you for your interest but only shortlisted applicants will be notified.
- By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at ** I also acknowledge that I have read, understood, and agree to the said Privacy Policy.
- EA License No: 90C3494
- EA Personnel Registration No. R1103939 (Ng Hui Jun)
- RCB No. 1 click for phone number Z
- EA Personnel No: R1103939
- EA Personnel Name: Agnes Ng
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