Customer Service Agent

3 days ago

Changi, Singapore Zuellig Pharma Full time $4,000 - $6,000 per year

Responsibilities

  • Manage order hotlines by ensuring calls are answered promptly and minimize abandon calls especially during peak hours.
  • Ensure achievement of departmental service level at all times.
  • Ensure timely and accurate processing of orders received through the order hotline.
  • Ensure procedures for processing of item with sales restrictions, order that require price approval and other principal specified requirement are strictly adhered to.
  • Co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
  • Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.
  • Assist in the processing of orders from other sources eg Fax, sales order or Electronic orders when required.
  • Responsible for collection of information and timely log in of feedback in the CRM system.
  • Verify and analyses information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
  • Ensure timely feedback of all problems and issues from customers and principals.
  • Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc. or any other duties assigned.
  • Ensure strict adherence and compliance to ISO procedures.
  • Any other tasks that may be assigned.

Requirements

  • Minimum Diploma in Business Admin discipline.
  • Min 2 years relevant experience in logistics operations or customer service role preferred.
  • Good verbal and written communication skills.
  • Good interpersonal skills and meticulous in handling assigned tasks.
  • Customer service related experiences.

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