Customer Service Agent @Airport Lounge

3 days ago

Changi, Singapore Anchor Search Group Pte Ltd Full time $1,200 - $24,000 per year

As a Customer Service Agent in the Lounge, you will play a key role in delivering an exceptional guest experience by providing high-quality food and beverage service in a refined lounge setting. You will be responsible for ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey.

Menu Appreciation

  • Be well-versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
  • Understand and communicate information on allergens and dietary restrictions to guests accurately.

Mis-en-place

  • Prepare and polish glassware, silverware, and crockery to ensure readiness for service.
  • Set up service stations, dining tables, and event carts according to established standards.

Sequence of Service

  • Greet and escort guests using appropriate service verbatims.
  • Take guest orders, serve, and present dishes professionally and promptly.
  • Maintain cleanliness and service flow between courses.
  • Clear and reset tables efficiently.
  • Assist with runner duties when required.

Lounge Operations & System Use

  • Accurately enter orders into the lounge system.
  • Complete daily reports, shift handovers, and assist with inventory checks.
  • Uphold safety, housekeeping, and hygiene standards at all times.

Guest Experience & Support

  • Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
  • Ensure all guest feedback or incidents are reported and followed up in a timely manner.
  • Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

Key Requirements

  • Able to commit to a 6 day work week on rotating shifts, including weekends and Public Holidays.
  • Good command of English, both written and spoken.
  • Neat and well-groomed appearance with a professional demeanor.
  • Team-oriented with a strong service mindset.
  • Excellent interpersonal and communication skills.
  • Prior experience in food and beverage or hospitality will be an advantage.

Clarice Lim (R | Anchor Search Group Pte Ltd (17C8528)

Job Type: Full-time

Pay: $1, $2,400.00 per month

Work Location: In person

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