Salesforce.com Systems Support Specialist

1 week ago

Singapore ZOLL LifeVest Full time

**Locations: Singapore; Remote**:
**Resuscitation**:
**Job Summary**:
**Essential Functions**:

- Responsible for daily system maintenance processes as needed
- Responsible for verifying new account requests and creation process
- Responsible for verifying requests for account updates such as name changes, Parent/Child Relationships and association/re-association of any records within CRM accounts
- Responsible for account/contact/opportunity de-duping/merging as necessary
- Analyze, develop, configure, test, existing or new functionality as necessary
- Develop and/or maintain training documentation and materials as they pertain to various user types/groups and business processes
- Assist with other tasks in CRM or other databases as needed

**Skill Requirements**:

- Experience working with Salesforce Classic and Lightning experiences
- Experience with lightning components
- Experience with transitioning from Classic to Lightning experiences
- Experience with Data Loader, Demand Tools and Apps/Installed Packages
- Working knowledge of Salesforce CPQ
- Familiar with a variety of field's concepts, practices, processes and procedures
- Ability to clearly define a problem or issue
- Ability to research in order to resolve issues and properly escalate issues if needed
- Ability to follow test scripts and execute testing scenarios
- Organizational, analytical and problem solving skills
- Strong written and verbal business communication skills
- Excellent multi-tasking skills
- Excellent Customer Service skills
- Detail Oriented
- Ability to work independently and in a team environment
- Works collaboratively to achieve team goals
- Demonstrates commitment to personal, departmental, and company growth

**Required/Preferred Education and Experience**:

- BA or BS Degree preferred, or equivalent experience
- Salesforce Admin Certified

**Other Duties**:
**ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.**

**ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

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