Sales and Marketing Operations Support Specialist

4 days ago

Singapore beBeeSupport Full time
Job Title:
A Support Specialist will provide technical assistance and system development for CRM applications in the Asia Pacific region. The primary focus will be on sales and marketing process areas, including sales outlook and sales channel process, campaign, and other marketing-related customer relationship management business operations.
Responsibilities & Tasks
* Provide systems support according to business units' SLA of the Asia Pacific region:
* Function support and system development for CRM includes but not limited to develop new or modify existing applications
* Technical support & system development includes but not limited to perform production support and system analysis/troubleshooting
* Review proposed solutions with respective stakeholders affected by the change order
* Document user requirements into user specifications (functional & technical)
* Design and develop solutions according to agreed user specifications
* Develop test plan & scripts
* Conduct testing on developed solutions to ensure compliance to user specifications and internal quality assurance requirements (e.g., system performance benchmarks)
Project Delivery
* Participate in lead roles in project delivery (small ~ medium size / complexity projects) in accordance to project KPIs:
* Contribute a project member/team lead in new implementation / enhancement projects
* Manage given technical resources to comply to work schedules within constraints and deadlines
Requirements
* Degree in Computer Science / Engineering or IT related fields
* 1 or 2 years' work experience operating an IT shared service for regional MNC environment
* 1 or 2 years application development and full SDLC experience in Salesforce.com Sales Cloud and integration with in-house systems experience by Informatica, or CPQ (Configuration, Price, and Quotation) relevant experience
* 1 or 2 years implementation background in Salesforce.com in lead & implementer roles (5 full cycle) or strong support background in the same context
Functional Competencies
* Interpersonal and communication skills
* Good understanding of service level agreements
* Conversant with Salesfore.com (Architecture design, Configuration, Apex, VF(Visualforce)-Page), Lighting Experience, Process Builder, SOQL etc.),
* Proficient in English, both verbal and writing & technical writing
* Business perspective/sense and good analytical skills
* Customer focus and good team player
* Good sales and marketing business/industry process knowledge
* Good understanding and respect of cultural & language differences
* Need to have 1 core competency in Salesforce.com, e.g., Sales Cloud

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