Technical Support Administrator

5 days ago

Orchard, Singapore Koch Global Services Full time

**Description**

**Your Job**
The Koch Business Solutions Service Desk based in Singapore is an Incident Response Center dedicated to providing IT and HR solutions to Koch employees worldwide.

**Our Team**
Our vision is to be a trusted partner that provides a single point of contact through consistent processes to identify and address consumer issues from end to end.

**What You Will Do**
- Case documentation for every interaction and diligently maintaining pertinent information on our Incident Management tool.
- Collaborating with Local and Global resolver teams to ensure timely resolution is provided to all consumer queries. As required, follow up/escalate to a higher level of support.
- Adhere to KCS methodology to create and update knowledge articles whenever there are changes.
- Identifying opportunities to innovate and optimize existing processes to further enhance our consumers’ experience.

**Who You Are (Basic Qualifications)**
- Passionate in providing solutions to our consumers.
- Good proficiency in English language at both oral & written level, as well as Mandarin language at oral level is required. Able to speak Japanese or Korean is a plus.
- Expectation to work on public holidays that fall on weekdays (Monday to Friday).
- Having prior experience in interacting and collaborating with people from other nationalities would be considered favorably.

**What Will Put You Ahead**
- Experience with an HCM platform (Infor, SAP, etc.) and Incident Management tool (ServiceNow, etc.) is a plus.

**Who We Are**
As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.

LI-GT1

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

  • Course Administrator

    5 days ago

    Orchard, Singapore Happy Together Pte Ltd Full time

    **Responsibilities**: - **Enrollment Management**:Process student registrations, withdrawals, and transfers. Maintain accurate and up-to-date enrollment records. - **Communication**:Liaise with students, instructors, and other stakeholders regarding course details, schedules, and any changes. Respond promptly to inquiries and provide support through...

  • IT Infrastructure Support Specialist

    4 days ago

    Orchard, Singapore Searchasia Consulting Full time

    **Key Responsibilities**: - Maintain accurate documentation of IT systems and processes for team use. - Collaborate with internal teams and external vendors to execute IT projects like upgrades and deployments. - Handle contracts and SLAs with vendors to ensure quality service and cost-effectiveness. - Troubleshoot and resolve complex IT issues, serving as...

  • Student Services Administrator

    2 weeks ago

    Orchard, Singapore MAGES Institute of Excellence Pte. Ltd Full time $21,600 - $24,000 per year

    Company MAGES Institute of Excellence Designation Student Services Administrator Date Listed 25 May 2025 Job Type Entry Level / Junior Executive Full/Perm Job Period Immediate Start, Permanent Profession Admin / Secretarial Industry Creative / Media Location Name 2 Orchard Link, Singapore Address 2 Orchard Link, Singapore 237978 Map Allowance /...

  • Administrative Assistant

    2 weeks ago

    Orchard, Singapore Rosesonly Singapore Pte Ltd Full time

    Roseonly is an operator of retail outlets and online platforms designed to sell floral products. The company's platform sells imported roses and rose-themed jewelry and accessories, enabling users to get love tokens. **Administrative Assistant Job Responsibilities**: - Provides administrative support to ensure efficient operation of office. - Schedules...

  • Marketing Support Administrator

    1 week ago

    Orchard, Singapore Management Resources Consultants (MRC-Asia) Full time

    **Monthly Salary: SG$3,500 - SG$5,000** **The Job**: - Keep customer portfolios updated - Follow up with customers on services - Draft and design digital marketing materials to support service promotion - Render service, customer and research support, working with consultants **Requirements**: - Advanced skills in Excel and/or PowerPoint. Applicants. -...

  • Administrative Executive

    1 week ago

    Orchard, Singapore William Tan Organisation Full time

    **_Interested to work in the finance industry? Are you organised, meticulous and have an eye for detail? We want you!_** **Responsibilities**: - Provide administrative support to our agency consultants - Collating and filing expenses - Designing simple projects - Handling day to day front and back-end agency operations - Support general administrative...

  • Technical Manager

    7 days ago

    Orchard, Singapore LINKTRIX CONSULTANTS PTE. LTD. Full time

    6 years exp **Roles & Responsibilities** **Responsibilities**: - Lead a team of 8 network engineers to deliver on large scale complex project successfully and seamlessly ensuring profitability, cost effectiveness, high quality standard and customer satisfactions - Must have strong technical hands on experience in implementation - Provide technical...

  • Administrative Executive

    5 days ago

    Orchard, Singapore William Tan Organisation Full time

    **_Interested to work in the finance industry? Are you organised, meticulous and have an eye for detail? We want you!_** **Responsibilities**: - Provide administrative support to our agency consultants - Collating and filing expenses - Designing simple projects - Handling day to day front and back-end agency operations - Support general administrative...

  • Legal Administrative Assistant

    1 week ago

    Orchard, Singapore SMTP CONSULT PTE. LTD. Full time

    My client is a law firm who is currently seeking a Legal Administrative Assistant to join the team and support the Corporate Secretarial and/or Immigration & Family Office Departments. As a valued member of the firm, the legal Administrative Assistant will play a pivotal role in ensuring the seamless operation of these critical departments. Responsibilities...

  • Administrative Assistant

    7 days ago

    Orchard, Singapore Belle Watch Pte Ltd Full time

    Job Description: We are a dynamic Company seeking an Administrative Assistant to join our team. We offer supportive work environment and opportunities for growth. We are seeking for an organised and detail-oriented Administrative support for our team, a leading second-hand Watch dealership in Singapore. Assist with Sales and Marketing activities. To...