Assistant Manager, Sector Digitalisation

2 weeks ago

Singapore NCS National Council of Social Service Full time

Background

Tech-and-GO

Digitalisation Programmes team has also partnered with the Ministry of Culture, Community and Youth (MCCY) - Charities Unit (CU) and Tote Board to launch a technology hub for non-profit organisations will be developed to accelerate the digital transformation of the non-profit sector. As a ‘one-stop shop’ for several key Info-Communication Technology (ICT) services, this technology hub for NPOs would make available funding and ICT consultancy services to charities from the Arts and Heritage, Community, Education, Health, Sports and Others sectors. This will be in addition to the current pool of social service charities supported by NCSS’s Tech-and-GO.

Job Summary

The incumbent supports the technology adoption by SSAs and charities, which largely entails driving relevant process/job redesign and/or ready technology solutions that are supported by appointed vendors, for SSAs/charities to tap on and achieve sustainable productivity gains.

**Needs Analysis and Solutions Scanning**
- Analyse SSAs/charities’ technology needs base on use cases specified;
- Recommend relevant technology for SSAs/charities to evaluate;
- Guide support staff in the database compilation of ready technology solutions;
- Connect the dots and scope process/job redesign and/or ready technology solutions projects to address key pain points prioritised focus areas;

**Account, Project, Change and Grant Management**
- Manage SSAs/charities accounts that includes 1) understand needs of SSAs/charities, 2) address their enquiries and advise them on initiatives that meet their needs, 3) be the one-point-of-contact with SSAs/charities on digitalisation initiatives 4) triage internally with other NCSS colleagues on best digitalisation support that could be extended to SSAs 5) build trust and relationship with SSAs and support them in their digitalisation journey.
- Manage SSAs/charities and consultants on consultancy projects to achieve effective outcome within project timelines;
- Review disbursement requests by appointed consultants
- Conduct regular publicity & outreach sessions to raise SSAs/charities’ awareness and motivate them to participate in digitalisation programmes

**Seeking Funding & Reporting**
- Manage and report budget status, project progress and outcomes to funder(s), MSF, senior management and other key stakeholders.
- Support in the funding renewal (where applicable), in collaboration with MSF and other NCSS groups.
- Provide support for audits

**Personal Competencies**
- Self-motivated and results-oriented with high level of initiative
- Strong analytical and conceptual abilities with capacity to think strategically and innovatively
- Highly adaptable and multi-task in a dynamic environment
- Collaborative

**Skills & Knowledge**
- Good stakeholder management skills
- Good project management skills
- Good written & presentation skills
- Good interpersonal skills and able to engage and communicate with key stakeholders
- Good Microsoft Office skills
- Knowledge of ready technology and social service/public sector will be advantageous

**Experience**

Digital transformation, digitalisation projects and social service sector/public experience will be an advantage.

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