Manager / Senior Manager - Sctg Digitalisation

2 days ago

Singapore National Council of Social Service Full time

**What the role is**

**What you will be working on**
- Needs Analysis and Solutions Scanning - Analyse SSAs/charities’ technology needs base on use cases specified;
- Recommend relevant technology for SSAs/charities to evaluate;
- Guide support staff in the database compilation of ready technology solutions;
- Connect the dots and scope process/job redesign and/or ready technology solutions projects to address key pain points prioritised focus areas; Account, Project, Change and Grant Management - Manage SSAs/charities accounts that includes 1) understand needs of SSAs/charities, 2) address their enquiries and advise them on initiatives that meet their needs, 3) be the one-point-of-contact with SSAs/charities on digitalisation initiatives 4) triage internally with other NCSS colleagues on best digitalisation support that could be extended to SSAs 5) build trust and relationship with SSAs and support them in their digitalisation journey. - Manage SSAs/charities and consultants on consultancy projects to achieve effective outcome within project timelines;

**What we are looking for**
- Personal Competencies: - Self-motivated and results-oriented with high level of initiative - Strong analytical and conceptual abilities with capacity to think strategically and innovatively - Highly adaptable and multi-task in a dynamic environment - Collaborative Skills & Knowledge: - Good stakeholder management skills - Good project management skills - Good written & presentation skills - Good interpersonal skills and able to engage and communicate with key stakeholders - Good Microsoft Office skills - Affinity to technology will be preferred - Knowledge of ready technology and social service/public sector will be advantageous

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