Centre Manager

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened.Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide.In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

DESIGNATION : Centre Manager / Assistant Centre Manager

RESPONSIBILITIES

**1) Ensure quality performance, operational efficiency and compliance through continuous improvements**:
Ensure team properly monitor client's health/physical/mental well-being:

- Conduct visual check & take/monitor vital signs - Escalate to senior care staff of any irregularity
- Administer medications following SOP
- Act on clients' irregular conditions, report to sup & caregiver if necessary, record in communication notes, submit incident report where required
- Identify changes in seniors' well-being, behaviours, report to caregivers, plan and monitor Individualised Care Plan (ICP)

Ensure team provide well-planned & well-executed meals, exercises and activities:
Ensure staff perform the following:

- Transport escort
- Serve meals with sufficient #staff serving meals and others still attentive to the seniors and their needs
- Plan and lead / support exercises and activities

Ensure team care for clients’ safety**:

- Ensure staff assist clients in: Toileting, Mobility, Transfer safety (Staff are trained by attending course or on-the job trained to do this)

Ensure team maintain cleanliness / hygiene & Timely Issue Resolution:

- Ensure cleanliness at all times and carry out any necessary cleaning
- Resolve operational issues, emergencies and accidents and ensure that all escalated issues are addressed and closed

**2) Stewardship**:
**Manage budget. Administrative duties and ensure financial/operational sustainability and accountability**:

- Plan & roster transport, activities and manpower - Monitor stock inventory
- Write/update SOP. Comply with SOP. Ensure success of audit with minimum 2 years' renewal
- Budget and monitor income & expenses well
- Maintain up-to-date documentation in accordance with MOH requirements including but not exhaustive:

- Initial assessment
- Reassessments
- Financial Reports & Invoices

**3)**
**Lead & Engage the team: Build a competent and committed team to achieve centre / divisional / organisational goals**
- Assess team's proficiency and gaps. Provide assistance and solutions
- Supervise/coach staff, including direct involvement, especially of complex cases in order to stay relevant and grow in professional competency
- Plan On-the-Job / professional trainings. Ensure that staff attend at least 2 training per year
- Implement retention strategies & Keep staff annual attrition rate low

**4) Render quality service & meet KPI**
- Take charge of its day-to-day operations
- Maintain a high level of customer service and client engagement
- Meet maximum monthly day-places

**5) Engage Stakeholders and Funders**
- Collaborate with community stakeholders, funders, sponsors and volunteers to impact community through our services and network
- Foster integration of work and services within the organization

**Requirements**:

- At least 2 years of professional practice experience as a supervisor or manager in senior care centre, dementia care, geriatrics or healthcare settings.
- Passion, willingness and patience in serving the elderly clients.
- Good communication and inter-personal skills.
- Positive working attitude, humble, good team player and willing to serve the team too.
- Good personality, honest and responsible individual

**What We Offer**:

- Care Corner is ‘Great Place to Work’ certified
- Strong emphasis on professional development
- In-house and external training opportunities

QUALIFICATIONS

Minimum degree holder.