E-commerce Manager

7 days ago

Singapore DIXMONDSG Full time

**Job Summary**:
**Marketplace Management**
- Develop and execute sales strategies to optimize product listings and maximize visibility and revenue on platforms such as Shopee, TikTok Shop, and Lazada.
- Analyze performance metrics and trends on each platform, providing actionable insights and recommendations for improvement.
- Collaborate with platform representatives for promotional campaigns and ensure adherence to platform guidelines.

**Website Management**
- Oversee the maintenance, content updates, and overall functionality of the company's e-commerce website.
- Ensure a seamless user experience, including navigation, purchase processes, and customer support integration.
- Work closely with web developers, designers, and marketing teams to implement and test new features and enhancements.

**Sales & Marketing Strategy**
- Develop and implement e-commerce sales and digital marketing strategies to achieve revenue and growth targets.
- Create and execute campaigns that drive customer acquisition, engagement, conversion, and retention.
- Analyze data from e-commerce platforms, digital marketing efforts, and customer behavior to inform marketing initiatives and optimize ROI.

**Inventory and Operations Management**
- Collaborate with internal teams to ensure accurate inventory levels and timely order fulfillment across all channels.
- Implement efficient workflows and processes to enhance operational efficiency.

**Social Media Management**
- Design and execute social media strategies that align with the brand's marketing objectives across platforms like TikTok, Instagram, and Lemon8.
- Oversee the creation and scheduling of engaging, brand-aligned content and campaigns.
- Track and analyze performance metrics to optimize engagement and conversions, preparing detailed reports with insights and recommendations.
- Engage with online communities, responding promptly to inquiries, comments, and reviews.
- Manage relationships with influencers and implement social commerce features, such as product tagging and live shopping, to drive sales.

**Livestreaming Participation**
- Actively participate in livestreaming sessions to promote products, engage customers, and drive sales.
- Collaborate with the marketing and creative teams to plan and execute successful livestreams.
- Prepare for sessions by staying updated on product details, market trends, and effective engagement strategies.

**Customer Experience and Support**
- Monitor and respond to customer inquiries and reviews to ensure high levels of satisfaction and loyalty.
- Collaborate with the customer service team to continuously improve support channels and address customer feedback effectively.

**Qualifications**:

- **Education**: Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
- **Experience**: At least 5 of experience in managing e-commerce platforms such as Shopee, TikTok, Lazada, or similar.

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