Sales Operations Manager

**Citeline**, part of the Norstella group of Pharma information solutions, is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.

To amplify the ability to make critical decisions, Citeline is proud to become part of Norstella; an organisation that unites the market leading companies Citeline, Evaluate, MMIT, Panalgo and The Dedham Group. Our shared goal is to improve patient access to life-changing therapies. We are stronger together and as a Norstella company, Citeline plays a key role in helping to connect the dots from pipeline to patient.

**The Role**

We are looking for a motivated and experienced** Sales Operations Manager** to join our team in Singapore, supporting our APAC region As a** Sales Operations Manager**, you will be responsible for supporting all sales operations activities, including sales forecasting, opportunity and deal support, systems enablement, and making sure sales teams are appropriately maintaining accurate sales records. You will help to optimize the success of our sales teams by managing sales goals, projections, and processes.

**Responsibilities**
- Support the field team on all sales operations activities including opportunity management, forecasting, RFP responses, reporting, quote, and order management
- Collaborate with sales and support functions to ensure Service Level Agreements (SLA) are met
- Document and create knowledge repository for first-tier sales support
- Assist our enablement partners with on-boarding and system training as needed
- Collaborate with our technology partners related to enhancements to our sales tools and systems
- Create and implement reporting and dashboards for the sales organization that focuses on improving efficiency, effectiveness, and productivity
- Manage the operational aspect of on-boarding new employees and transitions of existing employees
- Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
- Collaborate with Marketing to ensure proper lead management processes, metrics, and policies
- Monitor system adoption and data compliance and governance
- Maintain and evangelize communication best practices for sales and sales support functions

**Requirements**:
**What we are looking for**
- Demonstrated progressive relevant experience and an understanding of sales operations
- Great analytical ability and able to prioritize multiple projects
- SFDC experience and knowledge of enterprise SaaS tools
- Excellent problem solving, project management, interpersonal and organizational skills. Bias toward action.
- SaaS and B2B experience preferred

**Benefits**

The guiding principles for success at Norstella:
**01: Bold, Passionate, Mission-First**

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

**02: Integrity, Truth, Reality**

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

**03: Kindness, Empathy, Grace**

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

**04: Resilience, Mettle, Perseverance**

We will persevere - even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

**05: Humility, Gratitude, Learning**

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one wh