Assistant Manager/manager, Alumni Engagement
2 weeks ago
**COMPANY DESCRIPTION**
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
**RESPONSIBILITIES**
- This position is for Office of Alumni Relations (OAR).
- Stakeholder Engagement
- Collaborate with School of Social Sciences (SOSS) and Yong Pung How School of Law (YPHSL) and Student Success Centre as a strategic partner to co-organise alumni activities, events and engagement programmes.
- Identify and collaborate with industry partners to organise engaging alumni projects and initiatives.
- Contribute as an active team member within OAR to support cluster, department and university-wide events.
- Volunteer Management
- Manage alumni volunteers and leaders of SMU's Law School and overseas alumni groups (AG) in SEA and Europe, and provide necessary support aligned with OAR's larger volunteer engagement strategy.
- Provide guidance, manage and support alumni communities and representatives on their initiatives, budget and related matters.
- Maintain accurate and up-to-date records of alumni communities and their respective members to facilitate effective communication.
- Event Planning and Management
- Conceptualise, plan and execute mid-scale alumni events which include panel discussions, overseas townhalls (virtual) and school/class reunions.
- Facilitate event registration, conduct post event surveys, measure the success of the programmes through the collection of and analysis of data, and prepare reports and post-publicity social media posts after the event.
- Work with the Student Success Centre to organise the annual Alumni Scholar's Night to engage alumni scholars and final year students, and encourage them to contribute back to SMU.
- As project IC for SMU Patron's Day 2026, work out the format, budget, timeline, guests to be invited for the event in January 2026.
- Other duties as assigned.
**QUALIFICATIONS**
- Bachelor Degree with at least 4 years of working experience, preferably in the higher education sector, in the areas of relationship and event management.
- Proven good track record in the planning and executing of community building events. Understanding of alumni relations will be an advantage.
- Possess good initiative, is detail-oriented with good administration and organisational skills.
- Demonstrate competent stakeholder engagement and project/vendor coordination, able to manage concurrent initiatives.
- Demonstrate professionalism in conduct and speech, strategic and critical thinking skills.
- Excellent interpersonal, presentation and communication skills (both written and verbal).
- Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
- Able to thrive in a fast-paced environment, and adapt to evolving circumstances.
- Demonstrates a strong work ethic, able to work independently and in team settings.
- Able to work outside regular work hours.
**OTHER INFORMATION**
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