Manager / Senior Manager, Alumni Engagement, Office

**COMPANY DESCRIPTION**

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

**RESPONSIBILITIES**
- Planning and Executing Alumni Mentoring Programmes.
- Schedule, plan and execute all plans for the three tracks of the SMU Alumni Mentoring Programme. Oversee all processes from beginning to end, including (but not limited to) organising and conducting briefing sessions, ensuring information and mentoring resources are updated.
- Promote the programmes monitor sign-up rate.
- Managing Alumni Groups and Communities.
- Engage alumni through building and deepening relationships with local and overseas alumni groups (i.e overseas chapters, local sports and interest groups).
- Provide direction and guidance to alumni groups and chapters on their initiatives, budget, succession plans and other alumni matters.
- Encourage alumni-driven initiatives and activities.
- Form online alumni communities and implement digital engagement strategies.
- Volunteer Management.
- Engage alumni to volunteer as mentors, leaders of local and overseas alumni groups, and provide necessary support aligned with the larger volunteer engagement strategy of OAR.
- Manage the database of mentors and alumni groups and updating of contacts and details of all volunteers as necessary.
- Work as a team member in OAR to support department-wide events for volunteers.
- Event Management.
- Lead a work group or function independently to curate programmes and manage OAR events as required (eg. SMU Alumni Reunion Series).
- When required, to conduct surveys to identify the diverse needs of alumni and improve programme offerings.
- Measure the success of events and programmes.
- Partnership Development.
- Collaborate with SMU Schools and Offices to engage alumni and manage alumni activities, events and programmes.
- Work with colleagues in different Offices (eg. Office of Student Life, Office of Advancement) as strategic partners in alumni engagement.
- Manage collaborative initiatives with industry and external partners, particularly for mentoring initiatives.

**QUALIFICATIONS**
- Bachelor’s or Master’s Degree with at least 6 to 10 years of working experience, preferably in higher education sector and relationship management.
- Experience in education as an instructor or facilitator, with some instructional experience at the tertiary level.
- Knowledge and experience in curriculum design (especially the co-curriculum) and implementation will be an advantage.
- Detail-oriented with strong project management, good administration and organizational skills.
- Events-organizing experience would be a plus.
- Demonstrate professionalism in conduct, speech and lead by example.
- Excellent interpersonal, presentation and communication skills (both written and verbal).
- Demonstrate strategic and critical thinking skills.
- Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
- Knowledge of and adept at using technology, social media and database tools.
- Able to work independently under tight deadlines and enjoy working in a fast-paced environment.
- Possess high energy levels, an innovative mindset, and a positive outlook.
- A dynamic team player and effectively bilingual in mandarin.

**OTHER INFORMATION**

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