Digital Platform Trainer

1 week ago

Singapore MCGRAW-HILL EDUCATION (SINGAPORE) PTE. LTD. Full time

**Spirit to Win**

Could your creative thinking build the future? McGraw Hill makes a difference for learners and educators across the world. Our team needs individuals with new ideas who connect with people in innovative ways.

McGraw Hill is seeking a passionate **Digital Platform Trainer **to join our team. If you have a knack for connecting with people, delivering high-quality training, and enhancing the customer experience, this is the perfect opportunity for you

**How can you make an impact?**

You will also work with Sales and Marketing teams to identify at-risk accounts that have not optimized usage potential. Consult with account managers to determine optimal training programs to reach end-users. Engage customers to ensure key product features are enabled, well-advertised, leveraged and solve customer needs. Communicate professionally and comfortable with librarians, faculty, and students. Share feedback with Professional Management and Sr. Leadership.

**A typical day might include**:

- Identify customer specific training needs to improve the user experience and overall usage of our digital products.
- Work with Sales and Marketing teams to identify at-risk accounts that have not optimized usage potential while consulting with account managers to determine optimal training programs to reach end-users.
- Engage customers to ensure key product features are enabled, well-advertised, leveraged and solve customer needs.
- Utilize data and analytics for decision making, identifying at-risk accounts that have not optimized usage potential.
- Answer customer enquiry tickets actively and professionally coming from librarians, faculty and students. Share feedback with Professional Management and Sr. Leadership.
- Create a communication plan that will educate faculty, librarians, and students of the available resources.
- Develop various ways to effectively communicate unique selling features and product functionality by creating and using videos, webinars, etc.

**We’re looking for someone with**:

- Bachelor’s or advanced college degree in a related field
- Minimum of two years' experience in a customer facing role
- Experience working in a college/university setting is a major plus
- Experience working in a library environment or directly with librarian serves as a plus
- Demonstrated organizational, analytical, and interpersonal skills, creative thinking, problem solving with an immense attention to detail
- Experience developing/delivering professional trainings
- Experience in learning multiple digital platforms and the ability to teach others
- Excellent written, oral and presentation skills
- Ability to travel at least 25% in the role

**Why work for us**:
At McGraw Hill, innovation drives everything we do. You'll have the chance to grow and develop while making a lasting impact on the education industry.

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