Customer Relationship Manager

1 week ago

Bukit Merah, Singapore OpenText Full time

**Hiring Manager**: Leo Yeung
**Talent Acquisition Advisor**: Allan Zhang
**Job Code Level**: SRP3
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**Who we are**:
OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information.
**Position Description**:
Reporting to the VP, BN Sales - Asia Pacific, the Customer Manager, ODM will be responsible to generate revenue transactions by maintaining contacts for cross-sell and up-sell solutions and services for customer satisfaction from the Asia and Australia ODM customer base. The Customer manager is focused on driving sales opportunities and building strong client relationships which will generate sales through new contracts and renewals.
**What you will do**:

- Maintain post sales contract on a regular basis for a cross-sell and up-sell the solutions and services for customer satisfaction

o(Proactive Customer management - ensures customer satisfaction, probes for new opportunities, ensures contracts are up to date and share information about new services)
o(Reactive Customer management - ensures cancellations, credit requests and customer issues are handled in a timely manner)
- Track customer information regarding volumes, status changes and services to forecast account revenues, sell additional services into base account
- Negotiate client contracts and renewals and reviewing client agreements on a regular basis
- Escalate issues to appropriate department and maintain ownership until issues are resolved
- Identify, lead and pass larger scale opportunities to field sales executives
- Keeps abreast of OT BN offerings and relating the services to the customer’s needs
- Maintaining ongoing follow through and follow-up to customers “Go-To” person

**Job Specific Competencies and Skills**:

- Degree holder with minimum 10 years of Customer Management experience
- Strong organization sills, result-driven, customer-oriented and details-oriented
- Able to work both independently as a team player with good interpersonal and communication skills
- Excellent command of both spoken and written English, proficiency in spoken Putonghua or Cantonese is a plus.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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