Technical Support Specialist
4 days ago
**OUR COMPANY**
In Technical Support, our vision is to delight customers with speedy responses. As a Support Specialist you are responsible for support cases for our customers. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of product knowledge that you will obtain in this role is unsurpassed. While you will own the entire case lifecycle, you are also granted access to Subject Matter Experts throughout the organization. Note that we resolve every case with a knowledge article, making it easy for customers to find answers to their questions without opening a case. There will be times when existing literature does not address your case, so you will craft a new knowledge article to help your customer resolve their case.
Our team metrics highlight our industry leadership, notably First Response Time of 2.3 hours and Customer Satisfaction scores averaging 4.8 on a scale of 5.0. In Technical Support we have a pre-defined career track that recognizes your achievements and rewards you for your contributions.
**WHAT YOU WILL DO**
- Triage & Managing the Queue - ensure that inbound cases have the correct values in key fields: Severity, Category, Subcategory, and Case Synopsis. And also verify the contact and hotel information.
- Case Management - We do not follow a tiered support structure; rather, you will own each case from Opening to Resolution. By relying on Training, Playbooks, Knowledge, and Peers, you will quickly learn to troubleshoot and resolve cases across all Duetto products.
- Escalations - You will need to document product defects (using written text and video content) for escalation to R&D. You must be able to articulate Expected Behavior, Actual Behavior, and Repro Steps to Engineering.
**QUALIFICATIONS**
- University degree
- 2+ years experience in Hospitality or Hospitality Technology
- Client Centered Approach and Professional Orientation
- Self-driven, motivated over-achievers will fit well with our team culture
- Good team player, flexible and a positive attitude
- Intelligent, problem solvers will be successful when troubleshooting complex, technical issues
- The ability to articulate a path to resolution in written English is crucial to success in this role
- We need professionals who can defuse volatile situations
- 50% of our cases are issues dealing with integrations and data quality, so you must be strong analytically.Familiarity with XML is a big plus.
Ability to manage large complex spreadsheets and familiarity with XMl is a huge plus.
**PREFERENCES**
- University Degree
- Experience with ticketing systems (Service Cloud, JIRA, etc.)
- Hotel experience in Front Office, Sales, Reservations or Revenue Management
- Ability to work under pressure
**About Duetto
-
Technical Support Specialist
22 hours ago
Singapore ALPHATRON MARINE SYSTEMS PTE. LTD. Full timeJob Title: Technical Support SpecialistThe Technical Support Specialist at Alphatron Marine Systems Pte. Ltd. will provide technical support for IT trouble shooting, escalating issues to the relevant parties. Key responsibilities include:Managing sales processes and fulfillment, including hardware, airtime, and solution management.Liaising with the supply...
-
Technical Support Specialist
3 days ago
Singapore IM3 RESOURCE PTE. LTD. Full time**Job Description of Technical Support Specialist**: - User account management - Applications support and troubleshooting - Schedule and manage installations, preventive maintenance, repairs of IT hardware - To work with team, vendors, user and peers to resolve any issues. - Demonstrates technical skill competence - Maintain excellent client relationships -...
-
Technical Support Specialist
22 hours ago
Singapore MEDICAL IMAGING SYSTEMS PTE. LTD. Full timeAbout UsMEDICAL IMAGING SYSTEMS PTE. LTD. is a leading provider of medical imaging solutions, committed to delivering exceptional service and support to our customers. We are seeking a talented Technical Support Specialist to join our team and contribute to our mission.Job DescriptionThe Technical Support Specialist will be responsible for providing...
-
Technical Support Specialists
1 day ago
Singapore SEIKI GLOBAL TECHNOLOGY PTE. LTD. Full timeWe are seeking a Technical Support Specialist to join our team at SEIKI GLOBAL TECHNOLOGY PTE. LTD.About the RoleThis is an exciting opportunity to provide technical support and expertise to our team members and stakeholders. As a Technical Support Specialist, you will be responsible for providing guidance and assistance with equipment-related queries and...
-
Technical Support Specialist
1 day ago
Singapore ITCAN PTE. LIMITED Full timeJob Description & RequirementsWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at ITCAN PTE. LIMITED. As a key member of our IT department, you will be responsible for providing first-level technical support to our users.Company Overview: At ITCAN PTE. LIMITED, we strive to provide exceptional service to our...
-
Clinical Support Specialist
1 day ago
Singapore EILEITHYIA SPECIALIST PTE. LTD. Full timeJob SummaryEILEITHYIA SPECIALIST PTE. LTD. is seeking a skilled Clinical Support Specialist to join our team. This role provides administrative support to our obstetric and gynaecological specialists, ensuring the smooth operation of our clinic.The ideal candidate will have experience in a healthcare setting, with excellent communication skills and the...
-
Technical Support Specialist
1 day ago
Singapore WINSYS TECHNOLOGY PTE LTD Full time**Job Description:**We are seeking a skilled Technical Support Specialist to join our team at WINSYS TECHNOLOGY PTE LTD. As a Technical Support Specialist, you will be responsible for performing system deployment, implementation, testing, and documentation of software applications.Key Responsibilities:Develop technical specifications, design, coding, data...
-
IT Support Specialist
1 hour ago
Singapore This is an IT support group Full timeWe are seeking a highly skilled and motivated IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical assistance and support to EUC users and ensuring the smooth operation. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a customer-focused attitude....
-
Technical Support Specialist
22 hours ago
Singapore INNOVAX SYSTEMS PTE LTD Full timeAbout the RoleInnovax Systems PTE LTD is seeking a highly skilled Technical Support Specialist to join our team in Singapore. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service and technical support for our cloud-based contact centre solution.Key ResponsibilitiesRespond to customer inquiries and resolve...
-
Technical Support Specialist
22 hours ago
Singapore INDEX CAREER CONSULTANTS PTE. LTD. Full timeAbout the RoleAs a Technical Support Specialist at INDEX CAREER CONSULTANTS PTE. LTD., you will play a critical role in providing top-notch technical support to our clients. Your expertise in troubleshooting and resolving complex technical issues related to operating systems, software applications, network connectivity, and hardware components will be...
-
Technical Support Specialist
1 hour ago
Singapore This is an IT support group Full timeSound made by Sennheiser - For more than 75 years, we are among the world's leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage. For us, the audio industry...
-
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeTechnical Support and Development SpecialistThe Supreme HR Advisory Pte Ltd is seeking a highly skilled Technical Support and Development Specialist to join our team. As a Technical Support and Development Specialist, you will play a key role in providing technical support and developing new software solutions to meet customer needs.Main...
-
Technical Support Specialist
6 days ago
Singapore PRISM Full timeAs a technical support specialist provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems. Specialists generally deal directly with the team and must effectively communicate answers in a way they can understand. **Job description**: - Handling electronic display (monitors and TV)...
-
Technical Support Specialist
22 hours ago
Singapore SINGAPORE SALVAGE ENGINEERS PTE LTD Full timeSINGAPORE SALVAGE ENGINEERS PTE LTD is seeking a Technical Support Specialist to assist with vessel maintenance and operations.Key Responsibilities:Maintain sound technical knowledge of marine engineering, shipbuilding and repair.Collaborate with crew members to ensure vessels are seaworthy.Prepare technical specifications for docking.Be involved in...
-
Medical Support Specialist
1 day ago
Singapore ORTHOPAEDIC SPECIALIST PRACTICE PTE. LTD. Full timeWe are an orthopaedic specialist practice dedicated to providing high-quality patient care. We are seeking a Medical Support Specialist to assist our surgeons in the clinic.Key Responsibilities:Registration of patients and management of appointment bookingsBooking of operating theatre time and making arrangements for surgeryChaperoning during treatment room...
-
Specialist Technical Support
2 days ago
Singapore Porsche Asia Pacific Full timeIf you make hearts beat faster, your own has to be in the right place. **Specialist Technical Support**: - **Code number**:J000003141 - **Entry level**:Professionals - **Location**:Singapur - **Organization**:Porsche Asia Pacific **Tasks **Tasks**Tasks*** Porsche Asia Pacific is offering a vacancy as a Specialist Technical Support in our After Sales...
-
Technical Support Specialist
1 day ago
Singapore MTC CONSULTING PTE. LTD. Full timeMTC Consulting Pte. Ltd. is seeking a Technical Support Specialist - Electrical to join our team.As a Technical Support Specialist, you will provide technical support and assistance to the QA team in ensuring the quality of electrical supplies and equipment.You will assist in inspecting and testing incoming and outgoing parts, maintaining quality records,...
-
Technical Support Specialist Monitor
4 days ago
Singapore Singapore Full timeWe are looking for a technical support specialist with excellent communication, interpersonal and diagnostic skills. As a technical support specialist, you will provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems. **Responsibilities**: Responsible for day-to-day...
-
Technical Support Specialist
22 hours ago
Singapore CORETRM PTE. LTD. Full timeCompany OverviewAt CoreTRM PTE. LTD., we are pioneering the field of Commodity/Energy Trading and Risk Management (C/ETRM) with our innovative, cloud-based software platform. Our headquarters in Singapore serves commodity and energy trading organizations globally, simplifying the full trade lifecycle from capture through operational logistics to financial...
-
Technical Support Specialist
6 days ago
Singapore HarbourVest Partners Full timeJob Description Summary Technical Support Specialist - Job Description For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative,...