Assistant Housekeeping Manager

**GENERAL MISSION**
- To assist the Executive Housekeeper in planning, organizing the overall public area, guestrooms, laundry and linen room operations as well as maintaining established standards according to our hotel.
- To assist the Executive Housekeeper in coordinating the Housekeeping operations on Guestrooms, as well as to maintain high quality standard in accordance to Hotel G Standard.
- Directing and supervising the employees, seeing those job assignments are done on time and guided by set housekeeping rules and regulations.

**RESPONSIBILITIES AND MEANS**
- To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
- Assist in the responsibility of planning and co-ordination functions, has to lead, train, motivate and inspire employees.
- To ensure that all employees provide courteous and professional service at all times.
- To assist in the training of the employees ensuring that they acquire the necessary skills knowledge communication to perform their duties with the maximum efficiency.
- To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
- To ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.
- To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules and Regulations.
- To encourage energy conservation.
- To ensure that all employees have a complete understanding of and adhere to the Hotel's policy relating to Fire, Health and Safety.
- To carry out any other reasonable duties and responsibilities as assigned.
- Greets and is courteous to all guest and colleagues, uses eye contact and always offers assistance.

**ADMINISTRATIVE RESPONSIBILITIES**
- To ensure that standards are in accordance with the operations manual.
- To read the communication book on daily events of all sections in housekeeping i.e. public area, guest floor, florist, uniform and laundry.
- To schedule staffs annual leave and overtime.
- To compile and post daily work schedules.
- To investigate and submit report on guest comments.

**TECHNICAL RESPONSIBILITIES**
- Manage public area, guestroom floors, linen room and laundry with a minimum of executive housekeeper’s consultation, thereby training herself as well.
- Approach duties with an open mind, positive attitude and enthusiasm, thereby setting an example for others to emulate.
- Make available equipment/cleaning materials generally required for effective output.
- Check VIP blockings prior to the arrival and during occupancy period. Check random vacant and occupied rooms.
- Provides an atmosphere of respect and dignity of labor to encourage employees to take pride in their work and enjoy a sense of satisfaction on a job well done.
- Assist in the periodic linen, furniture/fixture and equipment (FF&E) inventory.
- Acts on behalf of Exec. Housekeeper in his/her absence.
- To inform Exec. Housekeeper of any problem areas that may occur down the chain of authority.
- To maintain strong lines of communication between him/her and the Executive Housekeeper.
- To conduct daily briefing for room & public area attendants.
- To study and evaluate operation procedures and suggest improvements to the Executive Housekeeper.
- To delegate duties to subordinates.
- To check work performance of subordinates and their grooming standards.
- To conduct orientation for newly recruited staff for public areas,guestroom staffinclusive of use and storage of equipment.
- To Monitor that staff, use equipment with care.
- To ensure high standard of cleanliness in guest rooms, public areas, Gym Room, F&B outlets, offices, car parks.
- To co-ordinate and check the work of contractors and attain daily/weekly inspection.
- To liaise with F & B and Engineering Department for function activities.
- To issue job and repair orders for maintenance to Engineering Department.
- To check and follow up on repair and maintenance of public areas and guestrooms.
- To contact supplier on repair of machine and issue outgoing record.
- To supervise the employees within the department ensuring correct standards and methods of service are maintained as stated in the department's operation manual.
- To check long staying guestrooms.
- To inspect corridors, back areas and staircases as frequently as possible to ensure all areas are kept clean and in a satisfactory condition.
- To check floor pantries.
- To liaise with the Laundry on the Guest Laundry, linen and uniforms
- To handle guest complaints.