Assistant Housekeeping Manager

6 days ago

Singapore THE FULLERTON HOTEL Full time
Responsibilities:
  • Ensure staff thoroughly understands the house and departmental rules and regulations.
  • Evaluate staff performance and provide recommendations for transfers and promotions.
  • Co-ordinate and communicate effectively with other departments as well as within the department.
  • Keep all employees informed on significant aspects of the hotel, communicating with all levels of staff.
  • Assist in carrying out daily inspection of the hotel in all areas and to ensure the housekeeping standards are maintained to the highest level.
  • Recommend and implement procedures for routine tasks so as to enable employees to develop consistent work habits.
  • Keep inventory records and control of cleaning supplies, chemicals, and guest supplies, Rooms and F & B linens.
  • Conduct inventory of the Rooms and F&B linen together with the Finance department.
  • Ensure that staff receive training for any new products or equipment introduced to Housekeeping
  • Comply with Lost & Found procedures and ensure proper recording and safe keeping of such items.
  • Monitor and ensure a good system of administration and record keeping for housekeeping.
  • Coordinate closely with the Engineering Department for any maintenance works to be carried out.
  • Ensure that all equipment used by housekeeping is in good repair and is serviced regularly.
  • Assist to ensure the smooth operations in the Housekeeping Operations.
  • Provide a warm and conducive environment for the housekeeping department, so that morale is kept at a high level.
  • Counsel, motivate and discipline staff as required.
  • Ensure employees and self adhere to hotel grooming standards.
  • Comply with the hotel rules and regulations as well as the policies and procedures set by the hotel and management.
  • Identify weaknesses in Housekeeping and to recommend the necessary corrective action(s).
  • Familiar with Housekeeping Policies and Procedures, Job Descriptions.
  • Attend meetings as required.
  • Familiar with the hotel Fire Safety and Security procedures and to ensure all housekeeping staff comply with such.
Requirements:
  • Diploma (prefereably in Hospitality area); or a minimum of three years related experience and/or training; or equivalent combination of education and experience.
  • Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
  • Previous supervisory experience, preferably in Hotel Rooms Division
  • Excellent organizational skills
  • Computer literacy very helpful
  • Knowledge of the Housekeeping operation
  • Excellent human relations skills; able to deal positively with challenging situations

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