Servicenow Senior Technical Consultant

6 days ago

Singapore Cognizant Full time

Role Summary
Our Senior Technical Consultants are also proactive providing mentoring, support and guidance to the Junior Developers and perform with a high autonomy level. Due to theirs outstanding asset of skill set and high level of decision making, Seniors Developers usually act as a Project Team Leads.

Duties and responsibilities:

- Manage all important project processes such as: platform architecture documentation, integration documentation, work-effort estimation and hands-on advanced development.
- Attend, participate, and occasionally lead Scrum meetings.
- Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team.
- Fulfill Project´s technical development and configuration at the highest standard of technical quality contributing with assignments, follow up and guidance to Junior / Mid developers.
- Fulfill technical design guidance within our projects following ServiceNow best practices.
- Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication.
- Contribute to the continuous improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of Customer needs and requirements.
- Fill technical or process roles in our projects, if needed.
- Lead, educate, mentor and develop team members.
- Assist in the scoping of new opportunities, design tools and techniques to deliver efficiently.
- Act as the final escalation point for technical decision-making within a project.

Requirements:

- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum of 5 years of hands-on experience with ServiceNow, including implementation, development, and administration.
- Certifications: ServiceNow Certified System Administrator and at least one additional ServiceNow certification (e.g., Certified Implementation Specialist).
- Technical Skills: Proficiency in JavaScript, XML, HTML, and web services. Strong understanding of ITIL processes.
- Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex issues.
- Communication: Strong verbal and written communication skills, with the ability to effectively interact with clients and team members.
- Project Management: Demonstrated experience in managing projects and delivering solutions within agreed timelines.
- Team Player: Ability to work collaboratively in a team environment, as well as independently with mínimal supervision.
- Adaptability: Flexibility and adaptability to work in a fast-paced and ever-changing environment.
- Knowledge or experience in the Singapore public sector

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