Senior Technical Consultant

2 weeks ago

Singapore SERVICENOW PTE. LTD. Full time

What you get to do in this role:

The Expert Services Senior Technical Consultant is responsible configuring ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

  • Apply ServiceNow knowledge and Core Business Workflows (formerly Employee Workflows) domain expertise in customer engagements to provide optimum workflows.
  • Participate and sometimes lead workshops with customers to assess current processes and establish future-state processes.
  • Design and deliver ServiceNow Core Business Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
  • Provide oversight and unit testing of code developed by partner or customer employees.
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills / certifications on HRSD (Human Resources Service Delivery) and/or FSC (Finance and Supply Chain) and/or WSD (Workplace Service Delivery) and/or LSD (Legal Service Delivery) for Core Business Workflows (formerly Employee Workflows).

To be successful in this role you have:

  • Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments, preferably with the Core Business Workflow products
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8+ years experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise in Government, Public Services, Financial Services, Healthcare
  • Creative with comfort running projects independently
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications and micro certifications for the Core Business Workflows suite of products
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