
Senior ServiceNow Technical Consultant
3 days ago
A ServiceNow developer is responsible for designing, developing and implementing solutions using the ServiceNow platform. They collaborate with multi-functional teams to gather and understand business requirements, customize and configure ServiceNow applications based on business needs, develop and maintain ServiceNow workflows, forms, scripts and reports.
The ideal candidate should have a strong understanding of IT service management (ITSM) principles, experience in Observability, configuring ServiceNow workflows and forms, creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc., User Management including groups, users, roles, ACLs etc., and relevant certifications in ServiceNow.
Other responsibilities include providing technical expertise and support for ServiceNow implementations, assisting senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations, configuring core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes, participating in user acceptance testing (UAT), assisting with data migration activities, developing basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).
Bachelor's degree in IT, Computer Science or a related field (or equivalent experience) and 5+ years of experience working with the ServiceNow platform are required. The ability to learn quickly and adapt to new technologies is essential.
- Key Skills:
- ServiceNow
- IT Service Management
- Observability
- User Management
- Data Migration
- Scripting
- JavaScript
- UI
- Event Management
- UAT
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