Solution Engineer, Channel

**Role Purpose**:
The Channel Solutions Engineer helps our growing partner network and end customers to get the best out of Jumio’s products. They provide technical and functional expertise across our suite of online ID and Identity verification, KYC, AML, user authentication and Risk Management solution, working with partners, sales, product, engineering, account management and marketing through the entire pre and post-sales lifecycle.

You’ll be an integral part of our growing global sales team, interacting with a broad and interesting range of internal and external stakeholders. As the first dedicated Channel Solutions Engineer in Singapore, you’ll have the opportunity to implement and embed best practices that support our long-term channel strategy and relationships.

**Role Value**:
Increasing pipeline conversion rates, helping to grow revenue and ensuring high levels of customer satisfaction are just some of the high value outputs from Solutions Engineers.

You will play a major role in improving and expanding existing processes such as, pre-sales technical presentations, product testing, integration and customer onboarding. You are the integration expert for how Jumio solutions can add value to the channel customer’s user journey, specifically through web and different API channels. Performance has a direct impact on the overall channel team’s effectiveness. Ultimately it’s about helping to drive Jumio’s continued growth and success while growing your own career.

**Example Responsibilities**:

- Working with Jumio’s Channel partners and end customers to identify and implement high value customer on-boarding and identity verification solutions
- Training/enabling partner’s technical team
- Integrate Jumio solutions into partner ecosystems
- Prospecting with partners to ask investigative questions to understand the intended use-case and propose recommendation(s) on how best to implement Jumio’s solution to meet requirements
- Actively aiding in the completion of solution presentations, RFPs and RFIs
- Working closely with Product Management, Marketing, and other Jumio business units to maintain and improve the technical and functional knowledge of existing and new product features
- Creating and delivering customised demos on different platforms (web, iOS, Android)

**Experience and Qualifications**:

- Proven professional experience of SaaS Enterprise level experience in Technical Pre-sales, Technical Implementation Management or Technical Consulting role, including exposure to complex environments
- Strong customer facing experience, used to interacting with all levels and departments across enterprise customers
- Strong presentation and customer facing skills combined with excellent verbal and written communication skills
- Experience in indirect sales including sell-to, sell-through and sell-with relationships.
- A deep knowledge of technology partner ecosystems, including different partner schemes, roles and incentive structures.
- Chinese language proficiency (written and spoken)
- Strong technical knowledge, including API, web and mobile programming or scripting languages (including, but not limited to Java, Objective C,.NET, Swift, XML, PHP), computer operating systems (Unix, Windows), mobile operating systems (iOS, Android)

**Great to have Experience and Qualifications**:

- Existing knowledge of ID verification, AML or KYC market and the competitive landscape focused on SaaS primarily in identity and access management (IAM) domain and/or Security.
- Knowledge of user digital onboarding, payment and/or risk management systems
- Knowledge and experience with Identity and Access Management solutions, SSO, OAuth/OIDC, SAML, Encryption, PKI
- Strong project management and organisational skills
- Degree education in a relevant field e.g. Computer Science, Engineering
- A ‘Customer Success’ mentality, able to make using Jumio’s products as painless and positive as possible for customers - leading to increasing volumes of transactions

**Key Characteristics and Attitudes**:

- Ambitious and driven
- Adaptable and flexible
- Articulate and persuasive
- High IQ and EQ
- Curious and coachable
- Commercially aware
- Resilient and tenacious
- Big picture and the detail

**Example Objectives**:
We encourage all Jumios to identify new ways of capturing and delivering value. Some of the established measures of success include:

- Support Channel Partners and Account Executives to secure booked revenue from new customers
- Managing and documenting activities from initial customer engagement to Go Live
- Maintaining a low average of implementation’s time to go live
- Growth of channel relationships and revenue

**Progression**:

- Solutions Engineers gain a lot of customer facing skills in the pre-sales and implementation capacities as well as developing their technical capabilities through training and coaching
- Channel represents a key strategic growth initiative for Jumio and