Network Services Professional

**A Network Services Professional’s mission is focused on**:

- Supporting the Enterprise Sales Strategy and Business Objectives relating to both Business Partners and Direct Touch activities by delivering billable Professional/Support/Training Services in APAC
- Providing Pre-Sales POC, Post-Sales Consultancy, Professional Services, Technical Issues/Escalation Support and Network Trainings within the Alcatel-Lucent Enterprise (ALE) Sales/Marketing organization.

**MAIN RESPONSIBILITIES**:

- Work closely with the Sales organization (Sales, Pre-Sales and Services Sales) in Customer Technical Support, Professional Services, POC/DEMO activities and Technical Trainings, acting as a local technical point of contact for services business
- Support our Pre-Sales in the review, analysis and testing of current and new technology infrastructure and its ability to support strategic corporate objectives.
- Collaborate with ALE Technical Support Teams (L2 and L3) and ALE Escalation Manager on customer’s escalated issues and assist onsite where require to trouble-shoot, neutralize and resolve the high-complexity problems.
- Analyze Network configuration and design problems, and interface with Level 3 Technical Support, Engineering, Product Management, and other departments to address customer issues in the most effective manner.
- Provide technical support onsite and remotely to our Business Partners and customers on escalated/critical customers’ cases
- Acquire and maintain ALE Network Certifications (ACSE levels) and upkeep oneself through self-study, attending Train the Trainer sessions to learn, develop and update Training syllabus; Pro-actively play/test training modules and remote pods to be very familair with the training contents, facilities and labs, provide constructive feedback to improve training syllabus so as to better support/educate the trainees during the training deliveries.
- Create and carry out test plans to ensure the solution operates as expected.
- Arrange and participate in technical review meetings with Business Partners and Clients.
- Support project/scope definition and Professional Services estimates in our offer
- Provide quick response and resolution to ALE customer inquiries to ensure customer satisfaction with NOKIA NI products, which will result in future purchases of NOKIA as well as Alcatel-Lucent Enterprise products and services.
- Provide billable Professional Services such as Consulting and Integration services such as Network Audits, Network Design, Customized documents/training/coaching to ALE Business Partners or/and End-Customers timely and professionally

COMPETENCIES AND EXPERIENCE:

- LAN Switching, WLAN, IP/MPLS Routing, L2/L3 VPN Services, GPON and Post-Sales (Training Delivery, Project Implementation and Technical Support) experience
- Possess solid understanding of the competitive landscape and ability to articulate the Conduct and/or support POC with partners
- Willing to learn and get relevant certification on ALE's partners products such as NOKIA NI products/technologies such as IP/MPLS/Optics/DWDM/GPON/POL, Versa WAN and ARUBA Wi-fi/NMS
- Ability to work under pressure, multi-task and able to travel within APAC for support/training activities in the region
- Ability to adapt their message to suit the context / customer
- Excellent Presentation and communication skills
- In-depth technical skills in focused LAN, WLAN and their security protocols; WLAN technologies a plus
- Experience in working with customers and partners and resolving technical problems/challenges
- Business Partners / VARs / Resellers experience
- Expertise in Routing, Switching and WLAN Protocols / Standards
- Deep understanding of Layer2/3 Protocols, VLAN/VPLS, SPB, OSPF, Multicast, RADIUS, 802.1x, EAP, Network Management tools etc
- Proven experience in training delivery, designing or/and implementing LAN/WLAN Solutions and integration to NMS, RADIUS, AD and multiple Client Devices
- CCNA / CCNP / NRS I / NRS II level certification expected (or equivalent); ALE ACFE/ACSE Cerfifications a plus.

FUNCTIONAL COMPETENCIES
- Accountability for results
- Initiative and Teamwork
- Strong Team player and willing to go the extra mile
- Innovation & Change
- Adaptability
- Build Organizational Relationships - Business Acumen
- Coach, open to share experiences and develop others
- Foster open communication
- Go for excellence
- Impact and influence
- Negotiate and persuade
- Strong sense of urgency and customer oriented

KNOWLEDGE SKILLS AND ABILITIES
- Inter-Personal Communication skills
- English and Chinese (Bilingual) Language Skills
- General PC and strong presentation skills
- Technology and Competitors’ products awareness and knowledge
- Fast and Independent Learner
- Strong Analytical and Troubleshooting skills
- Stay up-to-date with relevant LAN, POL, IP/MPLS, Security and WLAN technologies

PROFILE:

- Degree in Electronics/Communication Engineering or Computer Science/IT with at least 6 y