Customer Service Sales Support Executive

2 weeks ago

Singapore SIMMONS (SOUTHEAST ASIA) PRIVATE LIMITED Full time

This position reports to the Senior Customer Service Manager and will assist in handling and

delighting customers, upholding Simmons' vision of providing a unique customer experience

and overall total customer satisfaction.

**Responsibilities**:

- Perform order fulfillment duties and provide necessary sales support to the sales team
- Handling customers' feedback via multiple channels by providing solutions and delivering customer satisfaction
- Coordinate with relevant parties to ensure tasks and objectives are met
- Assist in executing customer retention and development programs, and maintaining Simmons’ customer database
- Any other Customer Service administrative duties as assigned

**Job Requirements**:

- Problem solver with an eye for detail and meticulous with good customer service skills
- Quality focused, team player and multi-tasker with good planning and organizational skills
- Effective communicator with good writing and computer skills
- Able to work with minimum supervision
- Adaptable and resilient in a dynamic environment
- Strong work ethics
- Min Diploma holders in a technical discipline and/or 1-2 years relevant hands-on working experience in customer service and/or order fulfillment

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