Director, Regional Head of Client Onboarding, Apac

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The APAC Middle Office provides centralized services to Global Corporate & Investment Bank (GCIB) coverage and product teams to enable business growth and seamless client experience. The department comprises of a wide range of cross-functional teams including Client Services & Data Management, Client Onboarding, KYC, Credit & Account Management, Regional Reporting & Agency Management.

**Purpose of Role**

The Head of Client Onboarding is responsible for the management, oversight, and strategic leadership of the APAC Client Onboarding team. Client Onboarding is a key first line support function, executing on the end-to-end onboarding process across KYC, Legal, Credit, Product partners and Operations. The individual will be responsible for oversight of all APAC onboarding requests. This is a highly technical and ever-changing area with increasing regulations being regularly implemented. Additionally, the Head will lead the development of a strategic tool to provide live data on onboarding, mapping the end-to-end process, identifying areas for improvements, and working with stakeholder to implement change.

As a significant support function, interacting with customers and internal stakeholders, customer experience is paramount for the team. This individual will serve as the key point for all Client Onboarding matters, and is required to liaise closely with clients, sales and coverage teams, business heads, and various internal and external stakeholders. In addition, the delivery of strategic planning and proficient management of information is essential to succeeding in this area.

As a leader, a key aspect to this role is acquiring and developing appropriate talent and spearheading efficiency and effectiveness within the team and the bank as a whole.

Key Role Objectives
- Regional process owner for end-to-end client onboarding of all bank’s products
- Develop and drive APAC client onboarding team strategy
- Set and monitor regional performance objectives for locations linked to improving client and employee experience, reducing operational risks and direct & indirect costs drivers (e.g. standardization)
- Provide leadership and business requirements for development and implementation of respective systems & processes relating to client onboarding across APAC as well as promotes improvements

**Main Responsibilities**
- Lead the APAC Client Onboarding team responsible for ensuring standardized, efficient and seamless end-to-end onboarding experience for our clients
- Responsible for ensuring effective systems and processes are in place within the team to manage the onboarding and other related tasks
- Key representative within the bank’s 1st line for all Client Onboarding aspects; representing the bank in front key senior stakeholders both internally and externally
- Interact and influence at a senior level to ensure the bank addresses risk, and process/procedures take consideration of the customer experience
- Develop and influence system development and procedures in relation to end-to-end onboarding, ensuring the bank is protected against risk and customer centric
- Management of both direct and indirect staff across the region, ensuring that talent is well placed, and utilized
- Ensure the team structure is effective and efficient, with consideration taken for each task and which levels within the team are best placed to conduct these tasks and articulates priorities
- Drive Lean On-boarding, identifying and spearheading change to benefit the bank by delivering significant cost reductions through process improvements/automation, resource reduction and other strategic aspects
- Provide senior management and key counterparts across the globe with meaningful MI and insights
- Minimum 10 years of experience in end-to-end client onboarding coordination/facilitation, relationship management or client services
- Experience in corporate or investment banking or financial services
- Previous experience in leading and managing a regional team is essential
- Strong familiarity with AML/KYC/Regulatory regimes in APAC as well as Banking/Markets Products
- Experience in driving and implement