E-commerce Specialist

Essential Duties and Responsibilities:

- Handles all fulfilment requests by processing all customer orders, both Shopify and other online shopping platforms like Lazada and Shopee.
- Inventory Control: Keep track of physical inventory currently on sale.
- Perform extensive research on items to be posted and determine the best possible price
- Ability to meet daily social media posting quotas, and weekly and monthly sales targets determined by Supervisor
- Use photo editing software (Photoshop, Illustrator and Canva) to create suitable images.
- Ability to serve as backup to Webmaster (non-technical) when absent.
- Selects most cost effective shipping method for items purchased,
- Handling all stock shipping, scheduling and ensuring all orders are shipped within their handling times.
- Sending Shipping notifications in real time to customers after all orders are finalized.
- Follow up with customer enquiries.
- Handling all damage/loss claims and following up on them in a timely manner.
- Following up on all orders with customers in real time.
- Must be able to perform duties with extremely low error rate.
- You must be able to work quickly with accuracy and be productive. This means working efficiently and pacing your workload out.
- Support Pick/Pack activities when required.
Non-Essential Duties and Responsibilities:

- Takes an active role, and partners with the Sales team, Web Administrator and all other team members in the day-to-day operation of the ecommerce business.
- Other written or verbal duties may be assigned by your supervisor and/or Administrator
- Contributes to team effort by accomplishing related results as needed.
- A desire to learn new things and to advance within the organization.

**Job Types**: Full-time, Part-time, Permanent, Fresh graduate

**Salary**: $2,300.00 - $3,000.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Free parking
- Professional development
- Promotion to permanent employee
Schedule:

- Flexible hours
- Monday to Friday
Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's or equivalent (preferred)