Senior Executive

1 week ago

Singapore Touch Community Services Full time

Job Summary
Actively support TOUCH’s Digital Transformation journey by working closely with external and internal stakeholders and vendors to maintain and support TOUCH’s frontend systems and marketing technology platforms that enable Digital Capability in TOUCH.

Main Responsibilities

Align digital transformation strategy with TOUCH strategic pillars (People, Programme, Platform and Partnership) to transform TOUCH into a data-driven and client-centric organisation.

Collaborate with internal stakeholders and vendors to design, implement, maintain and support digital end-to-end processes spanning across TOUCH systems

Guide and educate Digital Marketing, Partnership and direct service teams in the use of marketing technology platforms to maximise ROI

Work with internal and vendor teams to implement, maintain and support TOUCH frontend system and marketing technology platforms, support issues and problem management, and design solutions to satisfy business needs.

Use technical knowledge and expertise to conduct functional impact analysis, analyse business processes and requirements

Analyse cloud service providers release plans, propose recommendations and work with internal teams and vendors to carry out action plan

Ensure all business and technical documentation are kept up to date

Ensure internal and vendor teams address and solve issues and problems in a timely manner to meet defined Service Level Agreements (SLAs)

Monitor and address key issues with data flow between marketing and customer data sources

Contribute as a member of a cross-functional, agile delivery team.

Working Conditions

5-day work week: Mon-Fri, 9am-6pm

Attractive remuneration and staff benefits

Location - Bukit Merah Central

**Requirements**:
Degree in Computer Science, Information Technology or a related technical discipline

At least 5 years of relevant working experience

At least 3 years working experience in Web Content Management (CMS) / Digital Experience (DXP) and Digital Marketing Automation solutions

Working experience with technology such as Adobe Experience Cloud, Optimizely Content Cloud, SiteCore Experience Manager, Sitefinity DXP; Adobe Marketo Engage, HubSpot Marketing Hub, Optimizely Data Platform, SiteCore Content Hub, SiteCore Send; and Google Analytics

Good communication skills

Strong grasp of digital concepts, technology and business models is advantageous.

Strong problem-solving and analytical skills

Hands-on with a can-do attitude

Positive attitude and a team player

Energised by innovation projects and technology adoption in social services.

Work experience with Search Engine Optimization (SEO) and Search Engine Marketing (SEM) is an advantage

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