Guest Relations Executive

2 weeks ago

Singapore TIN BOX GROUP SINGAPORE PTE. LTD. Full time

The role

Tin Box Group is a multi-concept lifestyle brand that develops, owns and operates a growing portfolio of live entertainment venues and restaurants in Singapore.

We're looking for passionate and driven individuals who communicate well and have an intuitive knack for keeping guests happy. Being the face of Tin Box Group you will show the utmost professionalism in terms of your customer service skills.

It is a relatively fast-paced industry but our Tin Box Family is a fun bunch who is always there to help when it's needed.

We are looking for someone:

- Has at least a minimum of 2 years of Hospitality / Customer Service experience
- Passionate and/or has knowledge in the F&B industry is a plus
- Knowledgeable in all service techniques
- Attentive to details, and self-directed while being able to communicate clearly to multiple guests
- Impeccably organised and has great communication skills
- Has the ability to think strategically whilst also being quick on the feet in facing adversities on ground
- A team player but also driven as an individual to get work done in line with the scope
- Reliable and flexible with a willingness to help out with ad-hoc or service work

Your Key Responsibilities are as follow:

- Greeting and receiving guests above and beyond care and attention.
- Customer service and management.
- Handling guests concerns
- Provide operation support to Operation Manager to ensure the objectives are met and excellent service is consistently achieved.
- Being a liaison with staff and management
- To ensure that all pre-opening duties are completed on schedule daily.
- To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes, methods of preparation and preparation time.
- Ensuring the cleanliness of the outlet.
- Opening and closing the store
- Other ad-hoc duties as required

**Salary**: $2,500.00 - $3,500.00 per month

**Benefits**:

- Food provided
- Professional development

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 2 years (preferred)
- Hospitality: 1 year (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

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