Customer Service Officer/executive

6 days ago

Singapore TOUR EAST SINGAPORE (1996) PTE LTD Full time

**Job Description - Duties and Responsibilities**:
1. Guest Engagement:

- Greet and engage with hotel guests, offering assistance and information. Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

- Promote and sell Singapore attractions, tour packages, and related services to hotel guests. Assist guests with the booking of tours and activities.

3. Inquiry Handling:

- Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements. Provide accurate information and recommendations.

4. Complaint Resolution:

- Address guest complaints and concerns with patience and professionalism. Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

- Maintain accurate records of tour bookings, guest preferences, and complaints. Collaborate with tour operators to confirm reservations and resolve discrepancies.

**Qualifications**:

- Diploma or equivalent.
- 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
- Strong communication and interpersonal skills.
- Knowledge of Singapore attractions and tour packages. Basic computer proficiency for documentation and booking.

**Skills**:

- Excellent customer service and communication abilities.
- Sales and persuasion skills.
- Familiarity with local attractions and tourism offerings.
- Effective complaint resolution and problem-solving.
- Attention to detail and organization.
- Ability to work independently and as part of a team.

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