Customer Service Officer/executive
2 weeks ago
**Job Description - Duties and Responsibilities**:
1. Guest Engagement:
- Greet and engage with hotel guests, offering assistance and information. Provide details about Singapore attractions and available tour packages.
2. Sales and Promotion:
- Promote and sell Singapore attractions, tour packages, and related services to hotel guests. Assist guests with the booking of tours and activities.
3. Inquiry Handling:
- Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements. Provide accurate information and recommendations.
4. Complaint Resolution:
- Address guest complaints and concerns with patience and professionalism. Take appropriate actions to resolve issues and ensure guest satisfaction.
5. Documentation:
- Maintain accurate records of tour bookings, guest preferences, and complaints. Collaborate with tour operators to confirm reservations and resolve discrepancies.
**Qualifications**:
- Diploma or equivalent.
- 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
- Strong communication and interpersonal skills.
- Knowledge of Singapore attractions and tour packages. Basic computer proficiency for documentation and booking.
**Skills**:
- Excellent customer service and communication abilities.
- Sales and persuasion skills.
- Familiarity with local attractions and tourism offerings.
- Effective complaint resolution and problem-solving.
- Attention to detail and organization.
- Ability to work independently and as part of a team.
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