Channel Management, Assistant Manager

1 week ago


Singapore Lovebonito Singapore Pte Ltd Full time

**About us**

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right).

**The team**

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and _really_ make an impact, we could be the perfect fit for you

**The role**

An integral part of the Love, Bonito value chain, the Channel Management team, is responsible for coordinating and executing weekly launches, marketplace operations, packing list management, and order management. As the Channel Management Asst. Manager, your role is to lead the team to support the company on its daily digital operations, as well as to coordinate and refine existing processes.

In this role, you will quickly build your experience by your exposure to the breadth across LB’s channel management operations. You will own the process design and improvement projects within the Channel Management operations for HQ.

Reporting directly into the Snr Manager of Supply Chain, you will play a pivotal role in shaping Love, Bonito’s supply chain through this exhilarating expansion phase.

**Main Responsibilities**

Leadership
- Take charge of overall leadership and people management of the Channel Management Team, including resource planning, managing performance, coaching and mentoring.
- Monitor performances of the channel operations on a daily basis
- Ensure an effective system/process is in place and up to date documentation to guide operations
- The key point of contact and escalation for different cross-functional teams for Channel related issues.
- Work closely with supply chain team members for the management of fulfillment and returns to ensure a first-class post-purchase experience.

Marketplace Operations
- Co-create and implement long term operations strategy for LB’s strategic channel partners
- Represent the voice of operations in marketplace strategy and roadmap development.
- Implementation and documentation of new channels/ marketplaces. This includes product setup, site development in conjunction with the product team, accounts set up and set up of BAU processes.
- Point of Contact all channel management related initiatives including omnichannel capabilities and implementation
- Work with the LB data team to develop and submit reports for channel, country and store performance using analytics.

Trade partners & Order Management
- Coordinate store deliveries and replenishment for Singapore retail stores.
- Coordinate trade partner shipments and manage their shipment requests, buybacks and reallocations
- Manage the team’s creation of transfer requests, sales orders and other SAP documents to ensure timeliness and accuracy.
- Support in building solutions to address operational concerns raised by the various stakeholders.

Other digital operations
- Ensure the team is equipped to provide any ad-hoc SAP support pertaining to purchasing, sales, and inventory.
- Lead the team in identifying and implementing continuous process improvement opportunities
- Lead bi-annual stocktake and the reconciliation of stock take results.

**Requirements**:
**You should have/ be**
- A Love, Bonito culture fit
- Good grasp of the Love, Bonito brand and unique proposition
- A genuine curiosity to know how things work and how to make them better
- An entrepreneurial, self-starter, get-your-hands-dirty attitude
- Enjoy learning new things and pick them up quick



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