Guest Relations Assistant Manager

Calling All Talented Individuals

The Privé Group wants YOU.

As one of the leading lifestyle’s operators in Singapore, The Privé Group is looking for dynamic talents for our existing and upcoming projects.

We’ve got an eye out for those who actively endorse our vision and who will become champions for delivering the ultimate guest experience. A rich career path awaits those who are willing to devote their time and energy towards creating a rewarding environment for all.

If you are passionate about the food and beverage industry and are serious about advancing your career (while having a bit of fun), we would love to hear from you.

Job Responsibilities:

- Ensure and provide flawless, upscale, professional and high class guest service experiences.
- Analyse customer feedback and provide strategic direction to continuously improve overall rating.
- To make clients feel at home and to guarantee their contentment.
- Furnish clients with above-and-beyond service to ensure a memorable and genuine experience.
- Honouring guests’ requests and to achieve high levels of guest satisfaction and engagement.
- Respond to guests needs and anticipate their unstated ones.
- Expect and react promptly to guests’ requirements and inquires.
- Actively listen and resolve guests’ complaints.
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery.
- Promote all amenities, conveniences and programs offered.
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.
- Appraise team’s performance and produce reports.
- Examine activities logbook, assign tasks appropriately and implement control schedule daily.
- Manage all customer issues and ensure response to all queries and monitor flow of dining covers and recommend ways to increase revenue.
- Oversee reservations administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximise revenue.
- Control all reservations and working closely with Operations to ensure special handling of VIPs arrival, Corporate clients and loyal customers.
- Implementing of policies and procedures and provide trainings.
- To monitor Group Reservations to ensure standards are met, data is inputted according to standards, conversion of group bookings is handled with a focus on revenue management, in a timely and accurate manner.
- To effectively communicate new Promotions and Packages to all Reservations staff.
- Ensuring all on-day reservations are blocked and confirmation are sent out timely on the daily basis.
- To empower the Reservations team to deal with all departmental and customer enquiries and complaints regarding the Reservations Department.
- Preparation of reports such as Daily return customers, Daily VIPs list, Daily Reservations list.
- Ability to upkeep and familiarize with any special promotions/offers.
- Complete additional assignments as designated by F&B Director.

Join our growing team of experienced and enthusiastic talents
- 5 Days’ Work Week
- Competitive Salary
- Performance Incentives
- Training & Development Programmes
- Career Progression
- Integrated Healthcare Benefits
- Medical Insurance
- Staff Discounts
- Annual Leaves
- Birthday Leave & Benefit
- Public Holiday Benefit
- Long Term Service Rewards

**Salary**: $2,500.00 - $3,000.00 per month

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- Day shift
- Late shift
- Weekend availability