Client Services Specialist

Job Requisition ID #

25WD91369

Position Overview

As a Client Services Specialist, you will be a critical part of Autodesk’s help to ensure our customers have instant access to their software and partner orders and related inquiries are handled with a high level of quality in accordance to defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analysed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. You will be based in our Singapore office, with a hybrid remote work policy. Work Schedule: Monday to Friday, 9 hours, possible to start work from 7 am (might change according to business needs)

Responsibilities:
- Ensure Autodesk customers have immediate access to all software products purchased, which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue-
- Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests- Provide information on Autodesk Account features and capabilities; conduct how to sessions with customers and partners as needed-
- Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews-
- Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences- Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally- Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners- Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners- Communicate and work closely with local sales office to address customer related issues and order questions- Work closely with sales for quarter-end activities such as order entry cut-off dates- Act as a liaison with various departments throughout the company- Be a trusted advisor to internal/external parties- Strong team player; comfortable providing feedback to colleagues- Demonstrate accountability and ownership of tasks and behaviour, as well as strong attention to details

Minimum Qualifications:
- Minimum 3+ years in Customer Facing or Client Services position- Experience in a customer service environment- Meet or exceed operational KPI- Leverages Autodesk’s Great Behaviours Guide for guidance on performance relating to the values and ways we work at Autodesk- On-time Training- Live Support Adherence- Willingness to work varying shifts and OT as necessary to meet demands of business and customers- Strong verbal and written communication- Ability to identify trends and propose solutions- Service-oriented- Technology Savvy- Creative and Innovative- Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment- Pragmatic, comfortable asking questions and challenging the status quo- Fluent in Japanese as you will be working required to work with our Japanese customers (speaking and writing)/English, Other languages is an advantage

LI-JT1

Learn More

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us

Salary transparency

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here:
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:
Are you an existing contractor or consultant with Autodesk?