Onsite Technical Support Engineer

7 days ago

Singapore AvePoint Full time

**Overview**

**What will you be doing?**

**Your responsibilities will include**:

- Being a representative for project-specific customer technical inquiries and issues that you will take ownership and bring resolution.
- Ensure customer satisfaction in Project Support and Maintenance
- Collect information and perform deep-dive analysis, diagnosis, and troubleshooting during onsite.
- Work closely with Onsite Support as well as remote R&D resource to collaborate as a team to resolve the incidents in a timely manner.
- Communicate and interface with technical guys from vendors and customers.
- Write documentation, e.g. maintenance guide, steps to resolve issues.

**Other qualities you will need to be a fit for this role include**:

- Background/experiences in basic infra fields, e.g. OS, AD, SQL, IIS, certificate, Microsoft SharePoint and Dynamics. Especially Microsoft SharePoint is preferred.
- Preference given to vendor-based software delivery experiences.
- Strong analytical and troubleshooting skills.
- Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey.
- Good interpersonal skills, resourceful, take ownership.
- Organized, meticulous, and able to work independently.

**About AvePoint**

Check out our careers blog for content on our people, culture, and workplace

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

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