IT Onsite Support

Overview
Join to apply for the
IT Onsite Support
role at
ERNI . Founded in 1994 and headquartered in Switzerland,
ERNI
is a leading software development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we\'re looking for passionate and motivated individuals to join our team.
International Exposure: Work with global clients on cutting-edge projects.
Inclusive Culture: Thrive in a collaborative and diverse work environment.
Career Development: Enjoy continuous learning and professional growth opportunities.
Opportunity to work on diverse IT projects across multiple industries.
Access to the latest technologies, tools, and methodologies in a dynamic work environment.
Be part of a highly collaborative and supportive team culture.
A strong focus on maintaining a healthy work-life balance while advancing your professional growth.
Responsibilities
The IT Onsite Support Engineer provides strong IT support to all client entities in Singapore, including experience supporting VIPs / senior management / end users remotely. Ability to identify, prioritize and escalate problems.
Provide offices, stock space, protected area, technical rooms when requested and agreed.
Provide & comply with Security and Physical Access instructions related to client locations.
Provide the necessary equipment to meet local/country work regulations (e.g., high platforms, industrial protection).
Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
Provide Level 2 support for current and future personal productivity and office automation software.
Provide Level 2 support for selected client developed applications related to the Services.
Provide desktop break/fix, Level 2 hardware and system software support (engineering workstations, laptops, desktops, smartphones/tablets, and other devices as agreed).
Provide remote or onsite diagnosis to participate in problem (ITIL) determination and resolution conducted by the client.
Support activities for desktop or server maintenance upgrades, or related components according to technical instructions.
Provide informal end user training on wireless devices and laptop tips on best practices.
Provide L1/L2 support for audio/visual equipment including projectors, audio, wireless microphones, and video conferencing.
Provide technical support for special events (e.g., annual meetings, board meetings, trainings) for internal/external end users, including pre-event verification and on-site support.
Perform and support hardware and software IMACDs, reinstallations, updates and downloads for servers, desktops, laptops, smartphones/tablets and other agreed devices of off-site staff.
Promote compliance to standards and end-user tools to minimize desk-side visits; ensure backups, restores and migrations follow policies.
Conduct data/applications transfers due to hardware or software IMACDs and re-installations; perform data and application backup/restore as directed.
Purchase and manage consumables with agreement of the country BRM; procure stock items owned by the client.
Install consumables in printers and site networked printers (printer consumables procurement is assumed by the client).
Coordinate with end users to schedule work, considering VIP needs and extended site times as required.
Provide on-site support at client locations and prioritize VIP on-site support during working hours.
Participate in location Disaster Recovery testing and provide kiosk/desk services when requested.
Collect/store/manage client smartphone/tablet equipment for redeployment; move client-owned equipment to designated storage on refresh/retirement.
Meet agreed appointment times with end users and inform in advance if outages are foreseen.
Ship/collect equipment per installation or removal date; maintain spare accessories and pre-imaged stock for rapid replacement.
Ensure CMDB is updated with accurate data for new deployments, reassignments, and returns.
Maintain stock levels and coordinate with external vendors for location infrastructure (workstations, servers, storage, printers, etc.).
Qualifications
Experience requirements: Preferably entry-level; fresh graduates are welcome to apply.
Graduate of Information Technology related courses.
Willing to learn IT Service Support role and gain experience with major operating systems, Microsoft Office 365, MS Teams, anti-virus, wireless, etc.
Nitec/Higher Nitec or Diploma in any IT-related discipline.
Work Arrangement
On-site role with travel required between Kallang (Main Office) and Tuas (Distribution Center).
Working Hours: Standard office hours (e.g., 8:30 AM – 5:30 PM), Monday to Friday.
Other Details
18 Locations in 8 Countries
800+ Employees across the Globe
ISO Certified
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