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Regional Account Manager

3 weeks ago

Singapore BCD Full time

**A culture of purpose: Where will your BCD M&E career take you?**

As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our energy?

**Regional Account Manager**
**_Australia / Singapore_**

Responsible for managing regional client relationships and operations for global client dedicated meetings team. Responsible for achieving client goals related to: strategic program evolution, operational consistency, service level agreements, and stakeholder engagement. Responsible for achieving BCD Meetings & Events goals related to: financial performance, profitability, client retention, contract administration, overall account health, expansion, service quality and service delivery,

Build and foster direct client relationships to enhance customer retention and drive organic growth for BCD Meetings & Events. Take a leadership position on all emerging opportunities for customer supporting efforts to expand and innovate existing program. Measure results through customer satisfaction, continued customer partnership and targeted account global growth and retention.

**Your responsibilities**:
Core Responsibility 1: Client Relationship & Strategy Owner
- Serve as part of the account leadership overseeing the BCD M&E/client relationship with both the client and BCD organizations.
- Ensure the customer's program will result in achieving both BCD M&E and the clients' financial, growth and service goals.
- Work with global account director and regional customer to develop annual business objectives of the meetings program.
- Plan and execute mid-year and annual strategic account reviews at the regional level. Contribute to and participate in global reviews.
- Lead all regional renewal/expansion negotiations. Oversee all regional work orders and amendments/contract changes, and ensure that all relevant BCD parties are included and informed.
- Lead BCD responses/proposals for regional expansion opportunities.
- Partner with the global account director and other regional account managers on global strategic initiatives, growth opportunities, etc.

Core Responsibility 2: Financial Performance
- Create and manage client facing budgets for BCD M&E services as needed at the regional level. Maintain an accurate working budget throughout the year, and submit updated forecasts to the client as needed.
- Oversees regional client invoicing, and partners with the customer on any internal re-charge process as needed.
- Collaborate with GAD and BCD M&E finance to create and update internal profitability forecasts.
- Monitor overall profitability of the account to maximize BCD M&E revenue.
- Ensure BCD M&E pricing evolves as needed over the life of the contract to reflect changes in scope, service, cost structures, etc.
- Identify and pursue opportunities to expand BCD M&E’s business with the client. Develop pricing for new scope.
- Maintain account records in SalesForce.

Core Responsibility 3: Stakeholder Engagement
- Drive development, content and quality of client presentations including reviews, strategy sessions, workshops, expansion opportunities, etc.
- Proactively communicate innovative ideas, industry trends, benchmarks, process improvements, strategic business plans, etc.
- Develop client specific marketing strategies to target adoption, compliance and non-participating countries. Insure country-specific Marketing / Communications plan fits the needs and budget goals of the customer.
- Serves as an escalation point within the client dedicated team structure.
- Analyze and share insights from program data with all levels of stakeholders to educate and drive change.
- Introduce BCD Meetings & Events senior management to the customer when appropriate.
- Communicate client plans and key objectives internally to BCD M&E leadership and departments as appropriate.

Core Responsibility 4: Operational Performance
- Collaborates with operations leadership in both wholly owned and partner markets.
- Ensure operations teams are adhering to the client and BCD M&E’s SOPs.
- Ensure client contractual agreements are implemented and adhered to including the oversight of customer-specific Service Level Agreements. Develop measurements for all contractual objectives for the client, (i.e. Scorecard).
- Identify areas for optimization and partners with BCD specialized departments as needed to action.
- Develop a strategic business plan to achieve objectives globally focusing on both client and BCD M&E program objectives. Track and report progress to goals.
- Monitor client satisfaction survey results and recommend improvements or business changes based on results.
- Partner with operations leadership to monitor staffing levels and organization. Create business cases to add headcount when needed.
- Oversee implemen