Regional Account Manager

2 weeks ago

Singapore FLINTEX CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Overview

The Regional Account Manager represents the Company's Group in engaging with clients to foster partnerships, drive customer retention, and expand business opportunities. This role requires a strategic approach to account management, business development, and customer relationship management across South-East Asia and Oceania regions

Duties and Responsibilities: -

1. Business Development


• Establish and maintain strong relationships with key customer contacts, including sourcing, operations/supply chain, and project stakeholders at the regional level.


• Analyse customers' supply chain needs to identify opportunities for Company's services (air, sea, third-party logistics, and others).


• Develop and implement strategies for business continuity and expansion in collaboration with Regional/Country Sales & Marketing Heads and Executive Sponsors

2. Account Management


• Engage with decision-makers and influencers at the regional level to strengthen partnerships.


• Oversee multiple Global Key Accounts within the assigned region, ensuring alignment with business objectives.


• Meet and exceed budget targets, including net sales and volume.


• Lead in-country key account teams to enhance collaboration and efficiency.


• Maintain accurate customer profiles, including air and sea target volumes by trade lane.


• Regularly update customer relationship management (CRM) systems with account activities and insights.


• Manage (together with Global Account Manager) contracts, including Master Service Agreements (MSA), Statements of Work (SOW), and Non-Disclosure Agreements (NDA).


• Take ownership of key events, such as client meetings, requests for quotations (RFQs), and business implementations (standard operating procedures, trainings, projects, and reports).


• Collaborate with in-country Key Account Managers (KAMs) to develop tailored solutions addressing cost, quality, and value-added services based on customers' evolving needs.


• Address and drive in-country KAMs and resolve major service failures, claims, key performance indicator (KPI) issues, and accounts receivable (AR) concerns.


• Support profit and loss (P&L) improvement by providing relevant financial data to account management teams.


• Drive innovative solutions, adopting a partner-approach with internal and external stakeholders (customer).

Qualifications & Experience


• Experience:

-10 years in account management, with minimum 5 years in regional account management.

- Must be in the logistics / freight forwarding or supply chain industry


• Skills & Competencies:

o Strong sales and negotiation skills at the regional level.

o Proven ability to develop and execute business strategies.

o Expertise in budgeting and financial management.

o Excellent communication and stakeholder engagement skills.

Working hours:

Mon to Fi 8.30am - 6pm1

Tell employers what skills you have

Negotiation
Customer Retention
Account Management
Business Continuity
Financial Management
Customer Relationship Management CRM
Supply Chain
Customer Relationship Management
Stakeholder Engagement
Accounts Receivable
Freight
Budgeting
Team Player
Business Development
Sourcing

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