Support Analyst
4 days ago
Our client, an **international French Financial Institution **, is looking for a capable **Support Analyst **to join their Corporate Banking team.
Having **3 years of experience **in IT and good practice with **ITIL processes **, you will be responsible for overseeing stability and quality in the production and support practices.
**Your responsibilities**:
- Design processes, methodologies, and control operational implementation
- Supervise production activities
- Supervise Support activities
- Tackle and resolve requests and incidents, or any problems that arise Act as a liaisons between other teams for IT events and operations
**Your Abilities**:
- **Minimum 3 years of experience **in IT (change management, incident management, issue resolution, production risk analysis)
- You will have a good working knowledge of **ITIL processes**:
- Have actively worked with **JIRA and Service Now **tools
- Have an understanding of **SQL **(simple and joined queries)
This is a long running contractual position with 2 days WFH and competitive remuneration package.
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