IT Support Analyst
3 days ago
Job details
- Location
- Singapore
- Salary
- S$4000 - S$7000 per month
- Job Type
- Both
- Ref
- BBBH145181_1707287776
- Posted
- about 3 hours ago
Job summary
Our client, an **international French Financial Institution**, is looking for a capable **Support Analyst** to join their Corporate Banking team.
Having **3 years of experience** in IT and good practice with **ITIL processes**, you will be responsible for overseeing stability and quality in the production and support practices.
**Your responsibilities**:
- Design processes, methodologies, and...
Our client, an **international French Financial Institution**, is looking for a capable **Support Analyst** to join their Corporate Banking team.
Having **3 years of experience** in IT and good practice with **ITIL processes**, you will be responsible for overseeing stability and quality in the production and support practices.
**Your responsibilities**:
- Design processes, methodologies, and control operational implementation
- Supervise production activities
- Supervise Support activities
- Tackle and resolve requests and incidents, or any problems that arise
- Act as a liaisons between other teams for IT events and operations
**Your Abilities**:
- ** Minimum 3 years of experience** in IT (change management, incident management, issue resolution, production risk analysis)
- You will have a good working knowledge of **ITIL processes**:
- Have actively worked with **JIRA and Service Now** tools
- Have an understanding of **SQL **(simple and joined queries)
**Note**: Singaporean/PRs are welcome to apply.
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