Support Analyst

2 weeks ago


Singapore CORETRM PTE. LTD. Full time
Roles & Responsibilities

At CoreTRM, we are redefining the landscape of Commodity/Energy Trading and Risk Management (C/ETRM) with our modern, cloud-based software platform. Headquartered in Singapore, we serve commodity and energy trading organisations around the globe, simplifying the full trade lifecycle from capture through operational logistics to financial settlement.

Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time - making us a trusted partner in navigating the complexities of the trading world.

Our Work Culture:

We believe that our strength lies in our people. Our multinational, diverse and dynamic team brings a wealth of perspectives and experiences, fostering an environment rich in innovation and collaboration.

We pride ourselves on a vibrant work culture that encourages continuous knowledge transfer, ensuring every team member, regardless of their role, can grow professionally and contribute to our shared success. All successes, whether small or big are recognized and celebrated.

Join us and be part of a progressive company which creates meaningful impact for our clients worldwide.

Due to rapid expansion, we are now looking for a Support Analyst to assist clients using our platform.

Responsibilities

  • Provide Level 1 and Level 2 support via email, IM and phone to existing clients
  • Log all support issues in the company issue tracking system
  • Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement
  • Perform ongoing configuration of support issues
  • Work with new clients to ensure smooth transition from implementation to support
  • Resolve or explain issues to client satisfaction
  • Escalate issues to the development team when appropriate
  • Raise change requests for platform enhancements
  • Liaise with CoreTRM product developers on changes and enhancements
  • Follow CoreTRM standards, procedures, and policies
  • Provide after work hours phone stand-by support (on shift with other support analysts) and/or ah-hoc cover for other support analysts (including overseas ones) when needed
  • Other ad-hoc duties when required

Requirements

  • IT knowledge/skills is helpful but not a must
  • Understanding of oil trading is helpful but not a must
  • Excellent communication and analytical skills
  • Ability to thrive in a very fast-paced and dynamic environment

NOTE: This is a client-facing role, and not an IT role. Our software is so well-designed that only some basic understanding of IT is sufficient. Ideally, the suitable candidate is a believer of systems and interested to know more about the world and processes of oil trading. We are also open to candidates with no relevant experience.

Tell employers what skills you have

Commodity
Able To Multitask
Troubleshooting
Analytical Skills
Wealth
Risk Management
Service Level
Communication Skills
Customer Service
Technical Support

  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesPosition OverviewWorking within the Embedded SRE organisation, the role will be expected to perform the RTB (run the business) activities for the business that we support. The Application Support Analyst will be expected to work on on-call rotations to handle, triage and escalate on alarms and issues that may arise during their shift....


  • Singapore This is an IT support group Full time

    About Us:We are ABeam Consulting, a leading provider of management consulting services. Our company culture emphasizes collaboration, growth, and development. We believe that our employees are our greatest asset and strive to create a supportive and empowering work environment. Our industry team is working tirelessly to bring more solutions to the banking...


  • Singapore This is an IT support group Full time

    Management Systems AnalystWe are seeking a Management Systems Analyst to join our team. As a key member of our IT support group, you will analyze and improve leadership and management systems within our organization.Key ResponsibilitiesAnalyze current management systemsIdentify areas for improvementDevelop and implement recommendationsCollaborate with...

  • Support Analyst

    7 days ago


    Singapore Citi Full time

    The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the client application testing support in FX Technology. Integrates subject matter and industry expertise. Requires in-depth understanding of how areas...


  • Singapore This is an IT support group Full time

    This is an IT support group seeking a skilled Functional Business Analyst to join our team. As a key member, you will be responsible for automating manual processes and diagnosing inefficiencies in existing systems.Key ResponsibilitiesManage project engagement from planning to execution, ensuring all aspects of the process are well-managed and...


  • Singapore This is an IT support group Full time

    We are a leading global financial institution, delivering legendary customer experiences to millions of households and businesses worldwide.About the RoleThis is an exciting opportunity for an IT support professional to join our team as a Senior IT Operations Analyst.Key ResponsibilitiesGather information on changes to be implementedProvide status updates to...


  • Singapore This is an IT support group Full time

    Bloomberg is seeking a skilled Contract Operations Analyst to join our team. As a Contract Operations Analyst, you will be responsible for providing excellent customer service to a large global client base, handling tasks such as order creation, contract delivery, contract execution, and archival.The team is responsible for the operational and logistical...


  • Singapore DBS Bank Limited Full time

    Why Join UsAt DBS Bank Limited, we offer a collaborative and supportive work environment that encourages employee growth and development. Our team, Global Financial Markets Operations, plays a critical role in delivering exceptional customer experiences through efficient and effective operations. As a valued member of our team, you will enjoy a competitive...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesPosition OverviewWorking within the Embedded SRE organisation, the role will be expected to perform the RTB (run the business) activities for the business that we support. The Application Support Analyst will be expected to work on on-call rotations to handle, triage and escalate on alarms and issues that may arise during their shift....


  • Singapore This is an IT support group Full time

    We are seeking a highly motivated and organized cash and securities analyst to join our operations team.In this role, you will be responsible for daily reconciliation of cash, positions, and transactions across various asset classes, including equities, fixed income, and derivatives.You will analyze and understand all security and cash position differences...


  • Singapore This is an IT support group Full time

    About the role:We have an exciting opportunity to join our Lending Portfolio Management team as a Senior Portfolio Analyst. This is a new function within our Lending franchise in Singapore.As a key member of the team, your responsibility will be to actively manage the lending portfolio in Asia Pacific and optimize returns through strong analytics and capital...


  • Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Roles & ResponsibilitiesPresently we have a Job Opening for a Infrastructure Support Analyst-Networking positionRequirements & Responsibilities A degree in IT At least 6 years of network hand-on maintain and troubleshooting of data network (LAN/WAN) and or large enterprise network, including due diligence to ensure security and resiliency of the network...


  • Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Roles & ResponsibilitiesPresently we have a Job Opening for a Infrastructure Support Analyst-Networking positionRequirements & Responsibilities A degree in IT At least 6 years of network hand-on maintain and troubleshooting of data network (LAN/WAN) and or large enterprise network, including due diligence to ensure security and resiliency of the network...


  • Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Roles & ResponsibilitiesPresently we have a Job Opening for a Infrastructure Support Analyst-Networking positionRequirements & ResponsibilitiesA degree in IT At least 6 years of network hand-on maintain and troubleshooting of data network (LAN/WAN) and or large enterprise network, including due diligence to ensure security and resiliency of the network...


  • Singapore LINKS HR SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Application monitoring responsibilities:Define and implement in coordination with the build team the needed application monitoring. Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams. Support overnight batches which take place...


  • Singapore This is an IT support group Full time

    About the TeamWe are a dynamic and collaborative team that values innovation and creativity. Our goal is to deliver exceptional results while fostering a positive work environment.Job DescriptionThe Business Intelligence Analyst will play a key role in supporting the development of business intelligence solutions that drive data-driven decision making across...


  • Singapore Citi Full time

    Client Testing Support Analyst - C12 - SINGAPORE The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the client application testing support in FX Technology. Integrates subject matter and industry expertise....


  • Singapore This is an IT support group Full time

    This role requires strong problem-solving skills and the ability to work in a fast-paced environment.About the RoleWe're seeking a highly skilled IT support professional to join our team as a Senior IT Operations Analyst.Key ResponsibilitiesDeveloping and implementing security solutionsMaintaining and supporting existing security toolsConducting daily...


  • Singapore This is an IT support group Full time

    About the JobThis is a great opportunity to join our organization as a Commodities Operations Senior Analyst. You will have the chance to develop your skills and expertise in a wide range of Commodity products while working closely with our Global Commodities Stakeholders.Main ResponsibilitiesProvide support to Front Office Sales & Trading for all commodity...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & Responsibilities Hiring: Analyst, Sales Support & Admin (12 Months) Location: Insurance / Central Contract Duration: 12 months Salary: Up to $4,770 + 1-month bonusKey Responsibilities: Sales Support & AdministrationConduct fact-find checks for accuracy and completenessIdentify and flag administrative errors (e.g., miscalculations,...