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Systems Administrator
2 weeks ago
POSITION DESCRIPTION
Position Description - Systems Administrator 2 November 2020 v1.0
Systems Administrator
POSITION DETAILS
POSITION TITLE Systems Administrator
FUNCTION IT
JOB FAMILY IT Operations
FEE EARNER N/A AUTHOR N/A
FUNCTIONAL JOB LEVEL ITO EII
RELATIONSHIPS
MANAGER Manager, Infrastructure Services
DIRECT REPORTS Nil
KEY INTERNAL RELATIONSHIPS KEY EXTERNAL RELATIONSHIPS
- GM - Cyber Security & IT Operations
- Manager, Infrastructure Services
- Service Desk
- Other IT colleagues
- Shine Colleagues
- 3rd party vendors and partners
ROLE PURPOSE
The Systems Administrator is responsible for the efficient administration and day to day maintenance of Shine’s IT systems. Responsibilities include performing day to day maintenance of servers and network hardware, evaluating new technologies, performing patching and compliance activities, and responding to incidents and service requests efficiently and effective.
VALUES
Always stand up for the little guy Dare to be Different Ahead of the Pack
CODE OF CONDUCT
Ethics Integrity Professionalism
KEY ACCOUNTABILITIES
- Day to day management of the Network, including fault remediation, firewall creation and modification, VLAN creation, modification and deletion
- Ensure adequate data protection measures are in place and tested on a regular basis
- Take proactive steps to ensure an appropriate level of system availability
- Monitor and maintain the security of IT infrastructure within the business
- Maintain, support and optimise Shine’s IT systems
- Investigate and provide technical advice on the implementation of new technologies and systems as required
- Diagnose and resolve hardware, software, networking and system issues as they arise
- Research and recommend new approaches to improve the networked computer system
- Providing advanced level 2 technical support, service and care for internal and offsite staff members
- Creation and maintenance of documentation of the environment’s configuration and operational processes
- Undertake infrastructure maintenance and participate in improvement works and projects
POSITION DESCRIPTION
Position Description - Systems Administrator 2 November 2020 v1.0
- Deliver cross-functional technical services by working together with peers, sharing skills and knowledge and promoting a professional department image and the value of the IT unit
- Act as an escalation point for complex cases raised through the Service Desk
- Provide technical support to end users where required or directed
- Deploy, update, or decommission branch infrastructure as directed
QUALIFICATIONS AND OTHER ATTAINMENTS
Formal Education
- Industry certification such as Microsoft Certified Professional, Microsoft Azure Fundamentals, or other vendor certifications
Experience required
- At least 2 years’ experience in a system administration role working in a hybrid-cloud environment
- Strong Microsoft Windows Server administration skills across Server 2008, 2012, and 2016, on premise and with IAAS
- Demonstrated knowledge and experience of key networking and systems concepts (i.e. DHCP, DNS, Active Directory, Group Policy)
- SOE development and software deployment methods (i.e. System Centre Configuration Manager)
- Experience with databases, networks (LAN, WAN) and patch management
- Knowledge of system security (e.g. intrusion detection systems)
- Experience working with backup products such as Azure Backup
- Ability to create scripts in PowerShell, Python, Perl or other languages
- Excellent critical thinking and problem-solving skills
