Helpdesk Specialist X 2

2 weeks ago

Central Singapore PERSOLKELLY Full time

**Working Hours - Mon to Fri, 8 hours shift between 7am to 630pm (Mon to Fri)**:
**Working Locations -2 positions available either Paya Lebar or Choa Chu Kang
- Provide first level troubleshooting on data and voice related incidents.
- Log all incidents reported to the Service Desk.
- Perform initial classification/ prioritization of the incidents.
- Escalate incidents to 2nd level resolver groups as per work instructions.
- Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Submit progress reports.
- Ensure service level meet requirement. Propose and implement action plan when required.
- Notify Team Lead in the event of unusual surge in calls of a specific nature.

**Requirements**:

- **Min Diploma in IT with at least 1 year of experience in IT Support**:

- **Good Knowledge in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools**:

- **Resourceful, independent, responsive and pro-active.**:

- **Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.**:

- **Adaptability - The ability to adapt to changing business situations rapidly so as to ensure that customers’ needs are met**:

- **Ability to build and maintain positive working relationships across projects, control teams & customers**:

- **Comfortable to work in Non Camera phone zone and staggered 8 hours shift between 7am to 7pm.**

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1105286 (Ngiam Xinyi (Yan Xinyi))

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