IT Helpdesk Agents X 6

Roles & ResponsibilitiesRole: Helpdesk Agent (Bank)Job Level: 3-5 years of relevant experience (L2)Duration: 12 MonthsKey Responsibilities:To manage the technology ticketing impacting bank group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America. The Helpdesk contract agent will work directly with...

Experience : 3-5 Years Role : Helpdesk Agent Key Skills: Understanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development. ITIL Foundation certification is preferred. Key Responsibilities: To manage the technology...

Job Title: Helpdesk Agent (L2) – IT Service Management Employment Type: 12-Month Renewable Contract with NTT DATA Singapore (Deployed to a Leading

This is a 12 months contract assigned to our client **Work Location**: near Commonwealth MRT **Salary Range**: $2,800 - $3,400 **Job Description**: 1. 24x7 helpdesk agent - 12 hours shift 2. Mainly 7pm to 8am or 7am - 8pm on weekends. 3. Work 3/4 shift a week and rest 4 days 4. Shift allowance of $150 per month. 5. English speaking 6. O levels and...

Roles & ResponsibilitiesExperience: 3-5 YearsRole: Helpdesk AgentKey Skills:Understanding of one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development. ITIL Foundation certification is preferred.Key Responsibilities:To manage ...

Roles & ResponsibilitiesJob Title:Helpdesk Agent (L2) – IT Service ManagementEmployment Type:12-Month Renewable Contract with NTT DATA Singapore (Deployed to a Leading Bank)Work Location:Alexandra Building, SingaporeAbout the RoleWe are seeking an experienced Helpdesk Agent (L2) to join our client's Group Infrastructure & Platform Services (GIPS) division...

24x7 helpdesk agent - 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). - Work 3 shift a week and rest 4 days. - Contract - 12 months - Shift allowance of $150 monthly **Requirements**: - Customer Experience Management - Customer Service Management (P2 - Intermediate) - English speaking

To provide a polite and welcoming environment for customers to report technical problems via CTC Hotline. - Perform Contract Verification and Cases Data Correction - Record Severity Level and Issue Ticket Number via ITSM - Transfer Phone calls to RC Unix engineer and service center Team Lead - Perform first level analyst for desktop and printers - Verify...

Roles & ResponsibilitiesRole: Helpdesk AgentJob Requisition Number: IS-64147Job Level: 3 – 5 years of relevant experience (L2)Location: SingaporeKey Responsibilities§ To manage the technology ticketing impacting group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.§ The Helpdesk contract...

**1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...