Payments Manager

2 weeks ago

Singapore GXS BANK PTE. LTD. Full time

**Get to know our Team**:
We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock financial inclusion for all Southeast Asians. We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

**Get to know the Role**:
The Save & Banking team owns the Digital Bank’s deposits, payments, ecosystem propositions and overall portfolio. Working closely with our various internal and external partners, we craft, develop innovate and execute customer first value propositions that re-imagine banking for our target consumer and business customers, so we can empower them in their financial management journeys.

We are looking for an experienced Payments Product Manager who has prior expert experience managing payments either in a Bank or Fintech. You would have a strong record of successful payment products and services launches and have full end to end experience managing these across all stages of the product cycle from conceptualization, ideation, user / system testing, stakeholder and management buy-ins, portfolio modeling, portfolio management, network training, customer support handling, launch / post launch activities, data crunching, ensure adherence to all regulatory frameworks, regulations etc. You are very detailed orientated and know the ins-and-outs of the national payment rails eg MEPS+ Paynow, Fast, GIRO, Nets, bill payments etc as well as have experience with international transfers in area of Swift, cross-border payments and FX to name a few. You are a self-starter, self-driven, able to work in a VUCA environment and obsessed with driving for success.

This role will be based in Singapore.

**You would be tasked to**:

- Conceptualize, spearhead future product development to out-serve our customers through leveraging technology, data, partnerships, in order to execute and deliver the future full suite of integrated Deposits and Payments value propositions for our target customers, working closely with the business head and with all internal and external stakeholders
- Guide new solution delivery from start to finish, by analyzing and comparing solutions, against the backdrop of ever evolving interaction patterns and touchpoints with customers, technologies and companies.
- Oversee all commercial and legal negotiations with prospective partners.
- Execute the strategic planning rhythm to ensure follow-through of the functional deliverables via discussions, updates and action-tracking
- Have ownership over your portfolio, with focus on acquisition, activation, usage and retention while continually optimizing so as to ensure profitability and sustainability of your metrics
- Partner with various teams such as product, operations, technology, risk, compliance on end to end delivery of service as well as customer experience to ensure best in class service delivery
- Drive customer satisfaction through nett promoter score, Bank satisfaction metrics
- Ensure all products fulfill all regulatory requirements
- Digital first mindset to automate processes, tracking, operationalization of frameworks etc
- Be fully up to date with the banking, competitive, macro interest / economic landscape

**You would have**:

- A good honours degree from a top tier university
- Minimum 8 years of banking experience in the area of payment products, services and processes
- A strategic and growth mindset with strong problem solving skills and are proactive, resourceful, independent and technologically savvy
- A stellar track record of strong prior payments product, portfolio, process, P & L management experience, as well as having managed a broad spectrum of payment services previously
- Expert experience in the consumer segment space, while having MSME or corporate banking experience will be an advantage
- A self-starter challenger mentality and pro-active mindset who will drive your area of responsibility to success
- Excellent communication and inter-personal skills to interact with internal and external stakeholders, partners etc and strong presentation skills
- In-depth experience in projects managing complex, cross-functional projects
- Adaptability to thrive in an agile, fluid environment with ability to manage ambiguity
- Strong leadership personality who displays integrity, humility, hunger, responsibility and ownership

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