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Relationship Manager, Key Accounts

3 weeks ago

Singapore Global Payments (Beamery) Full time

**Description**:
**Primary Objective/Purpose of the Job**

Reporting to the Senior Relationship Manager, the Relationship Manager is primarily responsible for managing customer relationships and developing new business opportunities. The jobholder is focused on assigned portfolio growth in a competitive environment, operating with full adherence to prescribed compliance framework and service levels.

**Responsibilities**
- Maintain robust strategic account dashboard, understand and track performance of assigned merchant portfolio.
- Work with management team to formulate, plan and execute up/cross sales and retention strategies for assigned accounts.
- Deliver against assigned individual sales, revenue and product penetration target.
- Aggressively negotiate for the most competitive but sustainable pricing for the business
- Own all account management activities including new opportunities to conversion while ensuring compliance with internal policies and procedures for optimal merchant sales and services delivery.
- Actively monitor market trend and activities. Understand and implement new product or solution to address evolving needs of merchants, including on-site demonstration
- Advocate and educate merchants on all Card acceptance regulations.
- Collaborate across teams to improve merchant service and satisfaction level.
- Participate in RFQ/RFPs, and regular /ad-hoc meetings, projects as required.

**Knowledge and Skill Required**
- Entrepreneurial self-starter in generating new opportunities with assigned accounts
- Good communication, presentation and interpersonal skills. Proficient in Microsoft office and Sales Force
- Able to multi-task and prioritise resources with the ability to work under a high pressure environment.
- Good analytical, initiative and problem solving skills when dealing with external and internal customers.

**Experience**
- 5 years and above in account management and merchant solution sales experience in Payments and Fintech.
- Proven track record in developing and executing effective portfolio engagement strategies
- Has broad existing network within the payment eco-system.

**Education**
- Tertiary or above education preferred.