Learning Experience Manager

Requisition ID
- 8143
- Country- Singapore- State/Province- Singapore- City- Singapore- About Us**Korn Ferry** is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than _50 countries_. We offer five core solutions:

- ** Organizational Strategy**:

- ** Assessment and Succession**:

- ** Talent Acquisition**:

- ** Leadership Development**:

- ** Total Rewards**
- Job descriptionKorn Ferry Academy is a distinct service line within the Singapore Advisory division of Korn Ferry, with a mission is to help organizations transform in the wake of Industry 4.0. Our programs are uniquely designed to help organizations access cutting-edge human capital and leadership insights at scale and invest in their people to be future-ready.

We operate like a close-knit start-up within a larger community that is rooted in our global consultancy brand. We have a high performing culture that is focused on delivering our best to enable others to become better while having fun. We enjoy working in a team but also celebrate individual uniqueness and mastery. You will be respected for your contributions and be given opportunity to innovate, experiment and grow.

Korn Ferry Academy is currently seeking a **Learning Experience Manager **to join the team. This is a **full-time permanent position** which will be based in **Singapore**.

**LEARNING EXPERIENCE MANAGER**

Reporting to the Head of Programs and working closely with the Head of Curriculum, the Learning Experience Manager is a critical role in championing the learning experience for participants bringing a mix of L&D expertise, digital savvy, and multi-stakeholder engagement.

Working in partnership with internal colleagues and our faculty, the Learning Experience Manager is responsible for ensuring and measuring that the Academy delivers a consistent high-quality learning environment and learner experience through innovative use of synchronous and asynchronous program designs.

Key Responsibilities include:

- 1. Learning design with a focus on the learning experience and effectiveness_
- Provide input on instructional design, structure and delivery model
- Serve as the point person for any communications pertaining to program / learning related matters to participants and faculty of ongoing programs
- Lead research studies (qualitative and/or quantitative) including developing questions, conducting interviews, customer journey mapping and reporting
- Manage and optimize class diversity when working out cohort allocation and applicable study / action learning grouping
- 2. Utilization of digital tools such as Learning Management System and Knowledge Management Systems_
- Develop and maintain policies around user license and terms of use
- Account provisioning and access, user permissions and liaison with faculty and partners to create and update teaching resources on the LMS prior to the start and throughout the program
- Structure and maintain digital content library including titling nomenclature, learning resources and materials cataloging, version history and updates, secure handling
- 3. Measurement and analysis of learner and program data_
- Monitor learner progress and performance and make recommendations for learning interventions where applicable
- Define measurement of learning outcomes and impact by learner profiles and/or programs
- Collect, review and analysis of training evaluation data and learner feedback for agile modifications if applicable or useful insights that inform future program design and operations
- Manage end-to-end process for assessments administered via remote proctoring platform, including appeal requests if any
- Ensuring standards and integrity of assessments and outcomes
- 4. Vendor and faculty management_
- Participate in vendor evaluation and implementation of selected LMS/KMS platforms
- Maintain strong engagement with a qualified community of content designers and faculty / trainers; cataloged by specialization and performance ratings
- Make suggestions for faculty deployment options

To be successful in this role, you should have:

- Degree or Diploma in any discipline
- Minimum of 5 years’ experience in a L&D curriculum design and/or facilitation role
- Experience in LMS including user and system administration, database reporting, configuration, testing, and issue resolution a plus
- Experience with Knowledge Management Systems a plus
- Good level of written, communication and interpersonal skills
- Able to work independently in a functional role, as well as part of a collaborative team
- Ability to work under pressure and to prioritize conflicting deadlines
- Strong ability to navigate between pr