Branch Manager

2 days ago

Singapore ONSEN RETREAT AND SPA (SINGAPORE) PTE. LTD. Full time

**Role Overview**

The Branch Manager (BM) is responsible for maximizing the satisfaction of the clients and their working environment in order to achieve all the objectives set. BM is also responsible for managing and controlling the operations of all departments within Yunomori Onsen Retreat & Spa in order to achieve the goals and policies set by the Board of Directors. As well as being a coordinator between the various parties within the Spa to be able to operate smoothly and consistent ready to work in a stressful state.

**Key Responsibilities**

1. **Finance**
- Prepare financial forecasts and manage profit and loss.
- Oversee inventory control, cost management, and service quality.
- Analyze financial reports for business performance.

2. **Customer Service**
- Monitor customer satisfaction and address complaints.
- Develop policies to uphold service standards and maintain a loyal customer base.

3. **Sales & Marketing**
- Collaborate on marketing strategies to enhance the brand image.
- Track industry trends and improve promotional tools to boost sales.
- Ensure corporate identity is consistently represented.

4. **Human Resources**
- Recruit, train, and evaluate staff.
- Foster a positive work environment with career development programs.
- Implement training programs, performance incentives and disciplinary measures.

5. **Operations**
- Optimize productivity and maintain high-quality service standards.
- Oversee budgets, resource allocation, and departmental management.
- Conduct regular meetings, maintain service manuals and enforce company policies.
- Oversee equipment maintenance and inventory compliance.

6. **Maintenance**
- Oversee preventive and corrective maintenance for facilities and equipment.
- Manage maintenance budgets, liaise with contractors, and resolve facility issues.Develop maintenance logs and address systemic issues with long-term solutions.

**Reporting Structure**:

- **Reports to**:Chief Operating Officer
- **Supervises**:Front Desk, Onsen Service, F&B, Spa, Engineering, Maintenance, HR, Marketing, and Accounting teams.

**Requirements**:

- Minimum of 2-5 years of experience in Spa management / Hospitality / Wellness operations.
- Proven track record in team leadership, customer service, and business growth.
- **Optional**:Certification or diploma in Spa management / Hospitality / Wellness.Familiarity with the latest trends in wellness and spa services.

  • Branch Manager

    1 week ago

    Singapore LUNGTEH SHIPBUILDING CO., LTD. SINGAPORE BRANCH Full time

    20 years exp **Roles & Responsibilities** - Responsible in managing branch personnel duties and responsibilities - Responsibile in budget control and management - Manage boat maintenance schedule, troubleshooting, able to read boat drawing as well as evaluation of boat repair works - Lead team to acheieve productivity - Manage staff roaster and ensure...

  • Branch Manager

    4 weeks ago

    Singapore Bank of China Limited Singapore Branch Full time

    Overview Oversee the branch's overall operations, including business management, risk control, transaction processing, and personnel administration. Develop and implement departmental objectives aligned with the bank's strategic goals, while optimizing workflows and ensuring regulatory compliance. Maintain effective communication with business units,...

  • Branch Manager, Branch Banking

    6 days ago

    Singapore OCBC Bank Full time

    **Branch Manager, Branch Banking** **-** **(**250000O2**)** **About OCBC** Having purpose and making a real impact drives what we do at OCBC, for our customers, colleagues and the community. People count on us to deliver an amazing banking experience, but more importantly one that is uncomplicated and complements their changing lifestyle and business...

  • Singapore Branch Manager

    14 hours ago

    Singapore MONUMENT INTERNATIONAL LIFE ASSURANCE COMPANY LIMITED (SINGAPORE BRANCH) Full time

    This role is for the Branch Manager for the Monument International Life Assurance Company Limited (Singapore Branch). For regulatory purposes, the Branch Manager will be regarded as the “chief executive” of the Singapore Branch. **The role will cover**: - The co-ordination of communications and deliverables for the Singapore regulatory and industry...

  • Branch Manager

    15 hours ago

    Singapore Cultivar Asia Full time

    Our client is a leading provider of experience-based play facilities in Singapore who provides unique interactive play experiences to children. Due to expansion, they are looking for a **Branch Manager** to join their team. Key Responsibilities: - Oversee the branches financial performance, including budgeting, forecasting, and ensuring...

  • Branch Manager

    2 weeks ago

    Singapore Cultivar Staffing & Search Full time

    Our client is a leading provider of experience-based play facilities in Singapore who provides unique interactive play experiences to children. They are looking for a Branch Manager to join their team. Responsibilities Oversee the branch's financial performance, including budgeting, forecasting, and ensuring profitability. Connect operational activities...

  • Branch Manager

    2 days ago

    Singapore DREAMUS EDUTAINMENT PTE. LTD. Full time

    DreamUs Group was created with a vision to bring serious happiness to children and families. We believe in the magical power of play to unleash creativity, build confidence and bring people together. We take pride in offering high-quality, themed indoor activity centers designed to bring lasting memories among loved ones. Our indoor playgrounds are each...

  • Branch Manager

    1 week ago

    Singapore JIANG EDUCATION CENTRE PTE. LTD. Full time

    1. Business development Able to develop new channels of business with other countries such as China and Indonesia. Able to find new projects within the local market, such projects must be differentiated from the exisiting businesses. 2. Managing the branches of our education business, liaising between branches, overlooking projects that are undertaken by...

  • Branch Manager

    2 weeks ago

    Singapore Cultivar Staffing & Search Full time

    Our client is a leading provider of experience-based play facilities in Singapore who provides unique interactive play experiences to children. They are looking for a Branch Manager to join their team. Responsibilities Oversee the branch's financial performance, including budgeting, forecasting, and ensuring profitability. Connect operational activities...

  • Branch Manager

    2 weeks ago

    Singapore Cultivar Staffing & Search Full time

    Our client is a leading provider of experience-based play facilities in Singapore who provides unique interactive play experiences to children. They are looking for a Branch Manager to join their team. Responsibilities Oversee the branch's financial performance, including budgeting, forecasting, and ensuring profitability. Connect operational...