Customer Support Manager

2 weeks ago


Singapore JEDHA HOLDINGS PTE. LTD. Full time

**JOB DESCRIPTION**

We are looking for a proactive and motivated Customer Support Manager who is excited about the opportunity of building from scratch a best in class support experience and operations for both our end-users & external partners / developers.

**Responsibilities**:

- Build and coach a team of Customer Support Specialists across various locations and serve as a point of escalation contact for all product issues related to our end-users
- Lead a team of Developer Support Specialists who will support external partners and developers with their integration issues related to our product
- Design, implement, and monitor key tooling (like Chatbots, Knowledge Base) and processes that will ensure the quality of support we provide to our users
- Analyze and report product malfunctions to Product and Engineering teams (for example, by testing different scenarios or impersonating users)
- Must be flexible with working schedule and responsive to messages outside of normal working hours
- Work closely with the product and engineer teams to triage bugs, escalate issues and identify root causes to improve user experience
- Review and analyze business and performance metrics, note concerning trends in order to develop and implement corrective action plans

**Requirements**:
**Must have**
- Minimum 5 years in a customer support role, preferably in the Tech / Fintech / Crypto industry
- Experience building Customer Support Teams and channels from scratch
- Experience leading Customer Support teams (3+ individuals)
- Experience managing and providing customer support on Blockchain / Crypto / Web3 products
- Excellent communication skills in English (with the ability to explain complex topics in easily understood, concise language) in order to fully support experience and operations for our end-users & external partners/developers globally

**Nice to have**
- Familiarity with Slack, JIRA and good understanding of help desk tool
- Experience with software development will give you an edge as you have to manage external developers / partners

**How To Apply



  • Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...


  • Singapore ATR EASTERN SUPPORT PTE LTD Full time

    Our customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...


  • Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...


  • Singapore MACLINK PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Support Manager, your primary responsibility will be to oversee and manage the customer support team. You will be responsible for ensuring that the team provides exceptional customer service and resolves customer issues in a timely and satisfactory manner. Your role will involve: Team Management: Lead and supervise a...


  • Singapore MACLINK PTE. LTD. Full time

    As a Customer Support Manager, your primary responsibility will be to oversee and manage the customer support team. You will be responsible for ensuring that the team provides exceptional customer service and resolves customer issues in a timely and satisfactory manner. Your role will involve: Team Management: Lead and supervise a team of customer support...


  • Singapore MACLINK PTE. LTD. Full time

    As a Customer Support Manager, your primary responsibility will be to oversee and manage the customer support team. You will be responsible for ensuring that the team provides exceptional customer service and resolves customer issues in a timely and satisfactory manner. Your role will involve: Team Management: Lead and supervise a team of customer support...


  • Singapore REETZ (PTE. LTD.) Full time

    **Key Responsibilities**: - Maintain specific customer & supplier master data prices and payment terms and lead-times. - Prepare and maintain all records of Quotations, Purchase orders (PO), Delivery Orders (DO); Commercial Invoices (CI), Packing Lists (PL) of cargo; Payments; Customer returns as well as Inventory and stock-taking records. - Follow up on...


  • Singapore Aspen Technology Full time

    Get AI-powered advice on this job and more exclusive features. The Manager, Customer Support & Training (CS&T) for South East Asia and Australia is a key leadership role and is vital to ensuring customer success. The role is responsible for leading and managing a team of Technical Consultants who are specialists in our products. The manager will proactively...


  • Singapore KLA Full time

    **Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...


  • Singapore RIDA GLOBAL PTE. LTD. Full time

    **About Rida Rida is a cutting-edge AI-powered delivery operating system that is revolutionizing the way businesses manage their logistics. Its advanced AI algorithms and real-time delivery optimization capabilities automate processes, reduce costs, and decrease the number of delivery vehicles on the road by 20%, resulting in a decrease in carbon emissions...