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Trading Services Team Lead
2 weeks ago
Trading Services Team Lead
**Job Title**
Trading Services Team Lead
As a Team Lead, you empower our Trading Services teams to deliver personalised and inspiring client experiences that engage and educate our clients and are aligned with IG's client strategy.
**So, who are we?**
Hello, we're IG Group. No, not Instagram - though we're a pretty big deal ourselves.
We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We've snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.
We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.
Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let's innovate together
**Your role in the Team**
As a Team Lead, you empower our Trading Services teams to deliver personalised and inspiring client experiences that engage and educate our clients and are aligned with IG's client strategy.
You are responsible for the recruitment, development, training, and performance of a client-facing team of IG's future talents. The Team Lead's role is to nurture the talents through their first 12 to 18+ months of their career with us.
You will act as an ambassador for Client Services and your region, building stakeholder relationships and breaking barriers to help drive improvements in our global service.
**What you'll do**
- Leading a diverse and multilingual team of client-facing employees, driving a culture of employee progression and improvement
- Championing, driving, and integrating the Client vision and strategy into the team
- Delivering client service quality improvements through driving, understanding, and communicating client-focused projects. Championing the client experience in team conversations and facilitating a continuous improvement mindset
- Performance management of your team - lead your team to understand and achieve the service objectives and SLAs through their individual KPIs in the balanced scorecards, the metrics upon which client servicing success will be measured to deliver excellent client service
- Facilitating your team's development through regular mentoring, performance coaching and assessment, timely monitoring, potential and talent mapping of all team members, with a focus on continuous improvement and career development
- Contributing to the global client service function through ownership of an ongoing process, BAU or project workstreams to drive tactical improvements in support of the strategy, and helping achieve departmental goals
**Who we're looking for?**
You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.
We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together.
**What you'll need for this role**
- A champion of change;
- Leadership qualities, including the ability to identify and cultivate rising talent;
- Eagerness to performance coach and mentor team and others;
- Willingness to have challenging conversations;
- Experience working with clients to effectively service and/or sell IG products and features, and the ability to identify and nurture this level of engagement in others;
- Highly developed interpersonal skills, with the ability and confidence to inform, collaborate and influence effectively across all employee levels and functions and create networks;
- Flexibility and adaptability to deal with diverse stakeholders, ongoing changes, and the requirements of role: coverage for weekends, bank holidays, US market hours, and covering other financial market events.
- MAS licensed representative
**How you'll grow**
When you join IG Group, we want you to have more than a job - we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we'll support you all the way.
And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase reven
