Senior Desktop Support Specialist

1 week ago

Singapore Vitol Full time

Company Description

Vitol is a leader in the energy sector with a presence across the spectrum; from oil through to power, renewables and carbon. It trades over 7 million barrels per day of crude oil and products and, at any time, has 250 ships transporting its cargoes.

Vitol’s clients include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves clients from some 40 offices worldwide and is invested in energy assets globally including: circa 16m m3 of storage globally, 500k bpd of refining capacity, 7,000+ service stations and a growing portfolio of transitional and renewable energy assets. Revenues in 2021 were $279 billion.

**Job Description**:
Position Summary

**Daily Responsibilities**:

- Provide training and support to end users.
- Install new IT hardware and upgrade back-office systems.
- Assist with network patching and ensure all issues are logged and resolved in a timely manner, escalating as necessary.
- Work with various support teams and third-party vendors to meet the needs of trading users.
- Coordinate with vendors for hardware acquisitions and services, request quotations, and ensure deliverables are met.
- Onboard new trading users and train them on access permissions and hardware setup.
- Plan, coordinate, and physically assist with desk movements, computer hardware setup, network points, and telephone setup, working with vendors to minimize disruption.
- Manage and lead small projects and ensure deadlines are met.
- Coordinate smartphone purchases and replacements, and troubleshoot issues in the trading environment.
- Assist in setting up meeting presentations and videoconferencing calls.
- Ensure business continuity and disaster recovery readiness, and participate in testing situations.
- Prepare and communicate system outages and maintenance notices and document technical support processes and user guides.
- Comply with trading compliance, security, IT and IT policies.
- Experience with servers, such as VM and Windows 2019, is highly regarded.

**Qualifications**:
"Take your career to the next level as a Senior Desktop Support Specialist with our company. We are seeking a highly qualified and experienced professional with:

- More than 3 years of hands-on experience providing exceptional desktop support
- Strong skills in time management, customer-facing, interpersonal and communication
- Ability to effectively handle business and IT management at all levels
- Proven track record of being able to work well under pressure and respond effectively to urgent customer needs
- Experience with call-logging systems such as Jira
- Hands-on experience with SCCM
- Bonus points for previous experience in the commodities and/or trading industry

Additional Information

Personal Characteristics

Join our dynamic team as a Senior Desktop Support Specialist and be the front-line point of contact for our valued clients. Utilize your 2-3 years of hands-on experience in providing exceptional desktop support and your excellent time management, interpersonal and communication skills to ensure timely resolution of customer inquiries. With your ability to deal with business and IT management of all levels, you will thrive in a fast-paced, high-pressure environment.

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