Desktop Support Engineer

5 days ago

Singapore Axiom Technologies Full time

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. For more information, please visit

Job Summary

We are looking for a skilled Desktop Support Engineer to provide technical assistance to our internal users. In this role, you will be responsible for installing, configuring, and troubleshooting desktop systems, hardware, software, and network issues. You will be the first point of contact for technical support, ensuring a high level of customer satisfaction and timely issue resolution.

Key Responsibilities
  • Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
  • Respond to service requests and incidents via ticketing system, phone, or in-person.
  • Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
  • Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
  • Set up and configure new employee workstations, including user accounts and permissions.
  • Maintain asset inventory and ensure accurate documentation of IT equipment.
  • Assist with onboarding/offboarding of employees from a technical perspective.
  • Support remote users with VPN, remote desktop, and connectivity issues.
  • Collaborate with other IT teams on escalated issues or project-related tasks.
  • Follow security protocols and assist with antivirus, patching, and data protection policies.
Preferred Qualifications
  • Experience with macOS or Linux environments.
  • IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
  • Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting
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